Brenda Rojas
Edinburg,TX
Summary
Dedicated individual with a background in Travel Analysis and currently ranked in the top 20% of Account Experts nationwide at T-Mobile. Expert in managing complex accounts and solving high level discrepancies. Seeking to leverage mission critical problem-solving skills and prior industry expertise to return to a travel analyst role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Expert
T-Mobile
Mission, Texas
03.2025 - Current
- Manage high-volume inbound calls to assist customers with account inquiries, concerns, and billing issues.
- Manage customer accounts to identify service opportunities and facilitate collections of past-due balances.
- Manage multiple tasks and act with a sense of urgency.
- Demonstrate empathy and active listening skills during customer interactions.
- Perform follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Attend regular training sessions on updates and changes within business needs.
- Achieve top 20% performance nationwide.
Travel Analyst (ICE Trasport)
MVM Inc
McAllen, Texas
07.2024 - 01.2025
- Receive and review transportation request for accuracy to transport minors from emergency influx shelters.
- Coordinate travel, lodging, and logistics of Unaccompanied Children and Travel Specialists.
- Ensure a secure, efficient, and cost-effective travel, managed bookings, flight time optimization, and ground transportation within a 24-hour request turnaround via Frosch travel systems.
- Assign all available staff on trips based on gender, age, and special needs to ensure organization maximizes staff and controls overtime.
- Ensured Travel Specialists were informed of their scheduled report times to the office.
- Aid in changing/canceling or making last minute travel arrangements due to weather or other travel emergencies.
- Managed communication by answering phone calls and emails to the command center and returning calls.
Teacher Aide (ORR Contract)
Endeavors Staffing
Pecos, Texas
01.2024 - 02.2024
- Facilitated workshops on self-development education and employment for youth.
- Supervised recreational activities, fostering teamwork and social skills.
- Encouraged completion of daily chores and personal hygiene practices to instill responsibility.
- Welcomed UC's with professionalism and offered knowledgeable support for a range of questions and concerns.
- Developed lesson plans to promote youth participation and learning.
Data Entry Administrator (Contract)
AMI
State College, Pennsylvania
11.2020 - 01.2023
- Healthcare support in the state of Pennsylvania during COVID-19.
- Interact with individuals interested receiving a PCR test in indoor and outdoor environments.
- Collect and enter patient data into provided lab system with high attention to detail and accuracy in an expeditious manner.i
- Collect and enter patient data into provided lab system with high attention to detail and accuracy in an expeditious manner.
- Maintain HIPAA protocols to safeguard patient privacy.
- Support logistics with duties such as; facilitating movement of materials, supplies, staff, and products along with daily inventory.
- Facilitated team functions by executing various responsibilities.
Youth Care Worker/ Teacher Aid (ORR Contract)
BCFS Health And Human Services
Carrizo Springs, Texas
03.2021 - 03.2022
- Educated youth on coping strategies and life skills through structured programming.
- Supported youth in daily activities and personal development plans.
- Monitored behavioral incidents, documenting observations and interventions accurately.
- Monitored activities and maintained safe a safe living and learning environment for youth to thrive.
- Encouraged completion of daily chores and personal hygiene practices.
- Organized instructional materials and resources for effective learning.
Education
High School Diploma -
McAllen High School
McAllen, TX05-2015
Skills
- Budgeting and forecasting
- Proactive problem solving
- Deadline adherence
- Time management
- Flexibility
- Rapid decision-making
- Resilience and composure
- Active listening
- Constructive Criticism
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Adult and Pediatric First Aid/CPR/AED
Timeline
Account Expert
T-Mobile
03.2025 - Current
Travel Analyst (ICE Trasport)
MVM Inc
07.2024 - 01.2025
Teacher Aide (ORR Contract)
Endeavors Staffing
01.2024 - 02.2024
Youth Care Worker/ Teacher Aid (ORR Contract)
BCFS Health And Human Services
03.2021 - 03.2022
Data Entry Administrator (Contract)
AMI
11.2020 - 01.2023
High School Diploma -
McAllen High School