Randy McComb
Saint Stephen,SC
Summary
Experienced Manager with a Master of Business Administration degree with multiple years experience in hospitality and guest services. Skilled in hospitality operations, leadership, and analytic skills.
Excellent verbal and written communication skills, ensuring clear concise messages. A passion for creating environments that showcase the company's goals as well as my own personal goals of complete guest satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Expert
T-Mobile USA
Charleston, SC
07.2023 - Current
- Help resolve customer questions, relating to billing, technical support.
- Strategically position upgrades and sales to add value to the customer's account, through deepened relationships.
- Collaborate with other departments to decrease customer's efforts, by resolving the stated reason for calling, in one phone call.
Managing Member
3Treez
Saint Stephen, SC
03.2020 - Current
- Assist in coaching, training and developing team members.
- Ensure guest satisfaction, food quality and ensuring a friendly and inviting restaurant atmosphere.
- Assist with food preparation, serving as well as back of the house duties to ensure quick and efficient service.
- Ensure daily receipts are accounted for as well as batching all days charges nightly, including any bank deposits.
Coach
T-Mobile USA
Charleston, SC
04.2016 - 04.2022
- Supervised up to 20(+) direct reports at a time.
- Strategically monitored individual and team metrics to improve overall KPI with a focus on revenue increases as well as customer satisfaction, measured via Medilla surveys.
- Collaborated with other departments to increase KPIs, exceeding target 20% of the time.
- Provided feedback to Experts, after monitoring (live or pre-recorded) calls, designing tactics to improve each Experts overall efficiency through a targeted approach, measured via bi-weekly action plans.
Front Desk Manager
LaQuinta Inn & Suites
North Charleston, SC
09.2013 - 05.2015
- Coordinated the operation of the front desk operations and coordinated with other departments to ensure successful operation of the property.
- Maintained accurate records of room availability, posted additional room charges, computed bills, recorded guest comments or complaints, and referred guests to general managers as necessary.
- Maintained and monitored all employees to ensure proper cash handling procedures.
- Analyzed rate variance and maintained close observation of daily house count.
- Performed duties as the Manager on Duty, dealing with customer complaints, problem-solving, disturbances, special requests and any other issues that arose, not limited to performing housekeeping duties.
Education
MBA in Business Administration -
UNIVERSITY OF ARIZONA
Tucson, AZ03.2020
BBA in Business Administration -
THE COLLEGE OF WESTCHESTER
White Plains, NY06.2010
Skills
- Microsoft Office (10 years)
- Mediation (5 years)
- Guest services
- Profit & loss
- Supervising experience
- Customer service
- Cash handling
- Front desk
- Leadership
- Budgeting
- Sales
- Technical support
- Management
- Analysis skills
- Computer skills
- Communication skills
- Account management
- Zendesk
- English
- Phone etiquette
Certification
- Driver's License, 01/01/22, 11/01/30
- TWIC Card, 02/01/23, 02/01/30
- TSA TWIC CARD
- CPR Certification
Timeline
Account Expert
T-Mobile USA
07.2023 - Current
Managing Member
3Treez
03.2020 - Current
Coach
T-Mobile USA
04.2016 - 04.2022
Front Desk Manager
LaQuinta Inn & Suites
09.2013 - 05.2015
MBA in Business Administration -
UNIVERSITY OF ARIZONA
BBA in Business Administration -
THE COLLEGE OF WESTCHESTER