Summary
Overview
Work History
Education
Skills
Timeline
Intern

Rachel Gillis

Manchester,NH

Summary

Hi, My name is Rachel. I am a 33-year-old professional with a diverse background in Customer Service & Solutions, Technical Support, Mobile Tech Support, Sales, Printing & Marketing; and lastly Fashion Merchandising.


I have over 15 years of experience in the retail and have held various management and Customer Loyalty positions for the past 7 years. In addition to my retail experience, I have a background in Printing Press Operation, Graphic Design, Mobile & Business Solutions within Telecommunications, Fashion Design, & Fashion Merchandising.


I am very passionate about helping clients find the right products and solutions for their needs no matter what field, and pride myself on providing excellent customer service while building rapport and smashing metrics.


I am excited to expand my career in customer service and use my diverse skill set to help my future employer succeed. Thank you for taking the time to learn more about me and I hope to touch base with you very soon.

Overview

12
12
years of professional experience

Work History

Mobile Expert

T-Mobile
11.2017 - Current
  • As a Mobile Expert at T-Mobile, I am responsible for providing exceptional customer service and technical support to T-Mobile customers
  • In this role, I have been trained on the latest mobile technology and services offered by T-Mobile and have stayed up-to-date with industry developments
  • Assisted and supported training of new sales associates.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Performed in-store product demonstrations at assigned events.
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Maintained accurate records of sales and customer information.
  • Activated both contract and pre-paid wireless phones for 50+ customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.

Print & Marketing Supervisor

Staples
01.2011 - 11.2017
  • As the Print and Marketing Supervisor at Staples, I was responsible for managing the daily operations of the Print and Marketing department and leading a team of associates
  • In this role, I was expected to provide excellent customer service and develop strategies to increase sales in the department
  • I was responsible for training and developing team members, maintaining accurate inventory levels, and ensuring that all equipment and supplies are in good working order.
  • Performed regular maintenance to keep equipment in optimal working condition.
  • Provided mounting and laminating support to preserve and protect documents and photos.
  • Completed complex customer orders accurately and within quoted time limit.
  • Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
  • Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.

Sales Associate

Lovesac
04.2015 - 05.2016
  • I was responsible for providing excellent customer service and assisting customers with their purchases
  • I was expected to be knowledgeable about LoveSac products and be able to assist customers in finding the right products for their needs
  • In this role, I was responsible for maintaining a clean and organized store, processing transactions, and keeping track of inventory
  • I was also expected to participate in store merchandising and maintain a high level of product knowledge through ongoing training.

Education

Fashion Design

Post University

High School - Graphic Design

Northeast Metro Tech High School
Wakefield, MA

Fashion Merchandising -

Bay State College
Boston, MA

Skills

  • Microsoft Office (10 years)
  • Customer Service (10 years)
  • Publisher (10 years)
  • Photoshop (10 years)
  • Negotiation (5 years)
  • Acrobat (10 years)
  • Excel (8 years)
  • Graphic Design (10 years)
  • Desktop Publishing (10 years)
  • Outlook
  • Powerpoint
  • Marketing
  • Sales
  • Upselling
  • Communication skills
  • Technology sales
  • Merchandising
  • Phone etiquette
  • Consultative Sales Approach
  • Professional Relationships
  • Cash Register Operations
  • Answering Customer Questions
  • Customer Relations Skills
  • Customer Financing
  • Serve Customers
  • Credit and Debt Card Processing
  • Product and Service Knowledge
  • Effective Customer Communication

Timeline

Mobile Expert

T-Mobile
11.2017 - Current

Sales Associate

Lovesac
04.2015 - 05.2016

Print & Marketing Supervisor

Staples
01.2011 - 11.2017

Fashion Design

Post University

High School - Graphic Design

Northeast Metro Tech High School

Fashion Merchandising -

Bay State College

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Rachel Gillis