CLARIBEL HERNANDEZ
Lawrence,MA
Summary
Detail-oriented and customer-focused professional with over nine years of experience at T-Mobile at a sales representative and a Bachelor's Degree in Business Administration. Proven ability to manage customer accounts, handle confidential information, support daily operations, and deliver exceptional service. Strong organizational, communication, and problem-solving skills, complemented by a solid background in sales, technology, and administrative support. Eager to leverage extensive experience in an Administrative Assistant, Customer Service role, or sales position to drive operational excellence and enhance customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Mobil Expert (Retail)
T-Mobile
10.2016 - Current
- Develop solutions for customers by listening to their needs and recommending the appropriate products.
- Processing payments by totaling purchases, handling checks, cash, debit and credit cards, or any other promotional cards and coupons.
- Helped customers solve problems offered solutions and customer service.
- Educating the customers on the cell phones and plans to help them make a decision of purchase based on the individual, and showing them how to utilize their new cell phones.
- Responsible for closing sales and meeting quotas.
- Oversaw employee training programs focused on developing skill sets necessary for success in a retail environment.
Administrative Assistant
Colegio Duarte in Dominican Republic
01.2007 - 02.2009
- Managed daily office operations, ensuring smooth workflow and efficient communication.
- Coordinated scheduling for staff meetings and events, enhancing team collaboration.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Assisted in budget tracking and financial reporting, ensuring accuracy in records.
Education
Bachelors of Business Administration (M.B.A.) - Business Administration
Universidad Tecnológica (UTESA)
Moca, Espaillat10.2010
Skills
- Technology Skills
- Communication Skills
- Organizational Ability
- Problem-Solving Skills
- Marketing, sales and customer service
- Delegation and time management
- Bilingual, English and Spanish
Certification
- Business Administration
- Customer Service Certification
Timeline
Mobil Expert (Retail)
T-Mobile
10.2016 - Current
Administrative Assistant
Colegio Duarte in Dominican Republic
01.2007 - 02.2009
Bachelors of Business Administration (M.B.A.) - Business Administration
Universidad Tecnológica (UTESA)
CONTACT
- Clari_gomez@hotmail.com
- (978) 943-3000
- 2 Champlain Ave. Lawrence, MA, 01841