Stephan Pelerin
Wappingers Falls,United States
Summary
Hardworking and driven sales management professional with many years of experience in retail. Equipped to revitalize sales operations and maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with strong team building principles and diligent approach to overseeing the success of sales teams. Strong rapport building and communication skills with customers which helps maintain confidence in service being provided. Aiming to use these strengths to contribute to a teams success, while also developing new skills and growing as a professional.
Overview
15
15
years of professional experience
Work History
Sales Consultant
T-Mobile
06.2025 - Current
- Provided expert product knowledge to assist customers in making informed purchasing decisions.
- Developed tailored sales strategies to meet individual and company goals.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Educated customers in detail about their selected products and services to reduce churn and maintain excellent rapport, leading to referrals and individualized customer experiences.
Sales Representative
Spectrum
02.2024 - 02.2025
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Associate Sales Manager
R&R Marketing Consultants
07.2017 - 10.2022
- Took part in interview and hiring process of new sales associates
- Managed Teams of up to 30 sales associates
- Trained staff on various marketing strategies and services as well as coaching employees in successful selling methods
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Surveyed and managed location zones for optimal door-to-door sales.
Team Lead Sales Associate
Kiwi Energy
07.2014 - 06.2017
- Provided service via door-to-door sales and presented solutions in solar and alternative energy to residential clients.
- Focused on delivering exceptional customer service to foster client loyalty and satisfaction.
- Trained new employees on customer service, money handling and organizing strategies.
- Monitored sales team performance and provided constructive feedback.
Retail Sales Associate
Corningware Corelle & More
08.2013 - 06.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed sales strategies for collaborating with small businesses in wholesale markets in order to complete larger sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Retail Sales Associate
RadioShack
08.2010 - 05.2012
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Specialized in Mobile devices and cell phone plans, building relationships with customers in order to find service plans that fulfilled various needs.
Education
Business Administration
St. Johns University
Jamaica, NYHigh School Diploma -
Jamaica High School
Jamaica, NY06.2005
Skills
- Account and Territory Management
- Direct Sales Expertise
- Consultative Selling Techniques
- Recruiting and Hiring
- Customer service
- Strong experience in team collaboration
Timeline
Sales Consultant
T-Mobile
06.2025 - Current
Sales Representative
Spectrum
02.2024 - 02.2025
Associate Sales Manager
R&R Marketing Consultants
07.2017 - 10.2022
Team Lead Sales Associate
Kiwi Energy
07.2014 - 06.2017
Retail Sales Associate
Corningware Corelle & More
08.2013 - 06.2014
Retail Sales Associate
RadioShack
08.2010 - 05.2012
Business Administration
St. Johns University
High School Diploma -
Jamaica High School