Brenda Ruiz
Arlington,TX
Summary
Proven retail professional with a track record of enhancing customer satisfaction and retention at Countdown (1/2 of 1/2 Name Brands C.o). Demonstrates exceptional product knowledge and relationship-building skills, leading to increased repeat business. Expert in cash handling accuracy and store maintenance, contributing to a welcoming shopping environment. Achieved significant improvements in customer service efficiency and store organization. Able to compromise and work with others including customers not only coworkers in order to improve store rankings. Reliable and upbeat while successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2
2
years of professional experience
Work History
Retail Worker
Countdown (1/2 of 1/2 Name Brands C.o)
02.2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Answered questions about store policies and addressed customer concerns.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Assisted customers with prompt and polite support in-person and via telephone.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
Uplift Summit International High School
Arlington, TX05.2024
Skills
- Patience and Empathy
- Reliability and punctuality
- Store Cleaning
- Cash Handling Accuracy
- Store maintenance
- Professional Appearance
- Product Knowledge
- Sales Promotion
- Customer Assistance
- Cash Register Operation
- Customer Service
- Relationship Building
- Store Opening and Closing
- Organizational Skills
- Professionalism
- Time management abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Worker
Countdown (1/2 of 1/2 Name Brands C.o)
02.2022 - Current
High School Diploma -
Uplift Summit International High School
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