Chrysana Rainford
Customer Service Representative
Atlanta,GA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Resource Center Specialist
2-1-1 Palm Beach
West Palm Beach, FL
03.2018 - Current
- Provides suicide prevention, de-escalation, and intervention services, and general information & referrals for callers, as well as supportive listening
- Provide Text, Live Chats, emails during 8-hour shifts
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Restored satisfaction and loyalty in customers with serious concerns by using expert communication skills and smoothly resolving various problems.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training.
- Remote work
Customer Retention Specialist
Teleperformance
Boca Raton, FL
02.2017 - 03.2018
- Partners with Management on escalated customer and product issues
- Identifying trends on issues that may affect customer satisfaction levels and consistently communicates them to management in measurable terms including employee errors on orders, product misrepresentation, etc
- Provides pro-active, consistent follow-up to all customer inquiries, either via phone/email
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Documents complete summary of customers inquiry, actions taken, and expectations set forth on respective order
- Prevents customer returns and ensures customer retention by reasonable negotiations
- Adhered to appropriate legal scripting when required.
- Developed product demonstrations and presentations for customers.
- Made 50 sales calls weekly to existing and new customers for business growth
Education
Associate of Arts - Psychology
Broward College
Fort Lauderdale, FL08.2022
Skills
- Customer Satisfaction
- Typing (6 years)
- Live chat, texts, email, fax, Data Entry
- Therapy/Counseling, Suicide Prevention
- Microsoft Word, Excel, Powerpoint, Office, Outlook
- Regulatory Compliance
- Training Classes
Certification
First Aid, CPR and AED Certified.
Additional Information
- Willing to relocate: Anywhere Authorized to work in the US for any employer.
Timeline
Resource Center Specialist
2-1-1 Palm Beach
03.2018 - Current
Customer Retention Specialist
Teleperformance
02.2017 - 03.2018
Associate of Arts - Psychology
Broward College
First Aid, CPR and AED Certified.
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