Brenda Ruiz
Alhambra,CA
Summary
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
8
8
years of professional experience
Work History
Host
Conrad Hotel
08.2022 - 11.2024
- Obtained over 6 years of Forbes training which has allowed me to gain luxury service knowledge.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Host
Intercontinental Hotels Group
01.2017 - 02.2022
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Education
High School Diploma -
Alhambra High School
Alhambra, CA03-2015
Skills
- Team player mentality
- Adaptable to change
- Exceptional communication
- Friendly, Positive Attitude
- Customer Service
- Calm Under Pressure
- Teamwork and Collaboration
Timeline
Host
Conrad Hotel
08.2022 - 11.2024
Host
Intercontinental Hotels Group
01.2017 - 02.2022
High School Diploma -
Alhambra High School
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