Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Brenda Salazar

Summary

Accomplished Funds Control Specialist at ADP, adept in financial compliance and risk mitigation, with a proven track record in enhancing client funding processes and ensuring regulatory adherence. Leveraging strong analytical abilities and effective communication, I excel in training peers and resolving complex issues, significantly improving service quality and financial stability. Known for strong collaboration skills and adaptability in dynamic environments, contributing to team success and goal attainment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Funds Control Specialist- Financial Compliance

ADP
10.2019 - 11.2024
  • Monitor client funding, collected funds, evaluate, and mitigate risk to ADP & clients.
  • Collection method changes- ACH/ Direct Wire/ Reverse Wire.
  • Utilized ADP's internal systems to manage fund controls, monitor transactions, and generate necessary reports.
  • General Ledger out of balance reconciliation.
  • Trained and mentor new hires & teammates.
  • US Money Movement systems & reports knowledge, staying updated on relevant financial regulations and ensuring compliance with internal controls and industry standards.
  • Ability to de escalate clients and provide timely resolution.
  • Identify potential system problems that may impact service quality& financial risk.
  • Release & hold deposits & credits.
  • Risk mitigation,proactively identifying and addressing potential financial risks related to fund management.
  • Work aging debits.
  • Reconciling returned ACH debits and netting available credits.
  • Remain in compliance with NACHA guidelines.
  • Ensure tax deadlines are met.

Client Service Consultant

ADP
11.2015 - 10.2019
  • Collaborated with cross-functional teams to address client needs effectively and efficiently.
  • Processed Tax Amendments, special tax exceptions request by clients, processed payroll.
  • Fixing payroll mistakes
  • Adding earnings/ deductions based on clients request
  • Assisted with payroll garnishment set ups.
  • Research Agency notices and provide resolution for P&I
  • Built rapport with business owners to increase new client accounts and referrals.
  • Attained Fundamental Payroll Certification
  • Delivered exceptional customer service by consistently exceeding expectations in responsiveness and problem-solving capabilities.
  • Assisted with PTO accruals
  • Offered solutions and resolve client issues
  • Created presentations to share ideas for business and self improvement.
  • Provided expert guidance on product features and benefits during client presentations or demos, ultimately securing new business contracts.
  • Developed and deepened client relationships to increase loyalty and brand engagement.

Teledata Payroll Processing

ADP
09.2014 - 11.2015
  • Assisted clients with processing payroll, initiating payroll disbursements through direct deposit or check issuance.
  • Data validation, checking for accuracy of employee information like hours worked, pay rate, deductions, and any other relevant payroll data.
  • Payroll calculations, calculation gross pay, taxes, and other deductions based on established payroll policies and regulations.
  • Generating paystubs, creating and distributing accurate paystubs to employees through ADP system.
  • Educated clients on proper usage of teledata systems, empowering them to take full advantage of available features and benefits for improved productivity levels within their organizations.
  • Data entry, entering employee time and attendance data, time keeping


  • Streamlined communication between departments by designing and implementing efficient cabling infrastructure for various organizations.


  • Provided valuable technical support to clients facing challenges with their teledata systems, quickly resolving issues, and updating employee information within ADP system as needed.

Customer Service Agent

GC Services
08.2012 - 08.2014
  • Customer service expertise in 5 different departments such as Fedex Express, Fedex Freight, Fedex Ground, Spanish Freight, Freight Customer Advocate Team, and Domestic Advocate Team.
  • Part of the escalation team taking calls up to the Vice President level.
  • Handle company's revenue, including card transactions.
  • Expedite shipments, track packages, scheduled pickups. Interacted with 50 plus affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Education

High School Diploma -

Del Valle High School
El Paso, TX
07-2011

Skills

  • Strong analytical abilities, meticulous attention to detail
  • Excellent problem-solving skills, data analysis expertise
  • Strong communication, ability to identify and mitigate financial risks
  • Training and mentoring

Accomplishments

  • Region recognition for sales and account upgrades.
  • Achieved recognition for taking lead in creating and completing presentations to share ideas for business and self improvement.

Certification

FPC

Fundamental Payroll Certification

Microsoft Excel & Microsoft Word Certification

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Funds Control Specialist- Financial Compliance

ADP
10.2019 - 11.2024

Client Service Consultant

ADP
11.2015 - 10.2019

Teledata Payroll Processing

ADP
09.2014 - 11.2015

Customer Service Agent

GC Services
08.2012 - 08.2014

High School Diploma -

Del Valle High School
Brenda Salazar