Brenda Sanchez
Troy,NC
Summary
Dynamic professional with a proven track record at First Bank, adept in money handling and customer relationship development. Excelled in transforming high-volume transactions into personalized customer experiences, significantly enhancing client trust and satisfaction. Skilled in teamwork and collaboration, consistently contributed to team goals and performance improvements.
Overview
6
6
years of professional experience
Work History
Bank Teller
First Bank
03.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Sales Associate
Farmers Home Furniture
01.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Network Marketer
It Works! Global
01.2019 - 11.2022
- Empowered team members to achieve their goals by offering mentorship, guidance, and support throughout their network marketing journey.
- Enhanced team performance by conducting regular training sessions on sales techniques, product knowledge, and networking strategies.
- Conducted thorough competitor analysis to identify unique selling points of our products/services that set them apart from similar offerings in the market.
Education
High School Diploma -
Montgomery Community College
Troy, NCAssociate of Applied Science - Office Administration
Montgomery Community College
Troy, NC05-2026
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Customer relationship development
- Patience and empathy
- Decision-making
- Multitasking and organization
- Phone etiquette
- Strong work ethic
- Reliable
- Customer service
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller
First Bank
03.2024 - Current
Sales Associate
Farmers Home Furniture
01.2023 - 02.2024
Network Marketer
It Works! Global
01.2019 - 11.2022
High School Diploma -
Montgomery Community College
Associate of Applied Science - Office Administration
Montgomery Community College
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