Brenda Sandoval
Bronx
Summary
Committed to delivering exceptional service and fostering collaborative environments.
Hospitality professional with proven track record in delivering outstanding guest experiences and resolving issues promptly. Valued for collaboration and adaptability in dynamic environments. Recognized for excellent communication skills and positive attitude.
Professional with experience in guest services, prepared to elevate customer experience through strong interpersonal and problem-solving skills. Valued for team collaboration and flexibility in meeting changing needs, ensuring reliable performance and consistent results. Skilled in communication, conflict resolution, and providing exceptional service, bringing positive and proactive approach to every interaction.
Overview
8
8
years of professional experience
Work History
Guest Service Agent
Hilton Garden Inn Times Square South
02.2023 - Current
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Lead Brand Representative
Hollister.Co
11.2020 - 09.2022
- Collaborated closely with other departments such as marketing or public relations in order to create cohesive branding efforts.
- Streamlined internal processes to improve team efficiency and productivity.
- Developed comprehensive sales reports for management review, highlighting areas for improvement and strategic adjustments.
- Negotiated favorable contracts with vendors, securing advantageous pricing structures for the company''s benefit.
Director of Marketing Operations
Abercombie & Fitch
10.2019 - 11.2020
- Led a team of marketing professionals, fostering creativity and collaboration.
- Implemented data-driven decision-making processes to optimize campaign performance.
- Enhanced customer engagement through well-crafted content and targeted messaging.
- Created compelling visual assets for various platforms, increasing brand recognition.
Nutrition Assistant
Herbalife Nutrition Club
03.2017 - 04.2019
- Increased patient satisfaction through attentive service and timely delivery of meals.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Assisted patients clients with mean plan development, addressing individualized dietary requirements.
Education
Bachelor of Arts - Law And Society
John Jay College of Criminal Justice
New York, NY01-2027
Skills
- Guest communication
- Listening skills
- Writing and verbal communication
- Check-in and Check-out procedures
- Patience and composure
- Information confidentiality
- Invoice processing
- Baggage assistance
- VIP guest services
Languages
Spanish
Full Professional
Timeline
Guest Service Agent
Hilton Garden Inn Times Square South
02.2023 - Current
Lead Brand Representative
Hollister.Co
11.2020 - 09.2022
Director of Marketing Operations
Abercombie & Fitch
10.2019 - 11.2020
Nutrition Assistant
Herbalife Nutrition Club
03.2017 - 04.2019
Bachelor of Arts - Law And Society
John Jay College of Criminal Justice
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