Brenda Schneider
5001 S. 30th Street Greenfield,WI
Summary
Dedicated Associate Operations Correspondence Analyst with over nine years of experience in editable letters, data reporting, and template coordination. Skilled in enhancing communication between teams and ensuring timely deliverables. Committed to maintaining high standards of accuracy and professionalism.
Overview
10
10
years of professional experience
Work History
Associate Operations Correspondence Analyst
DentaQuest a Sun Life company
Glendale, WI
04.2016 - Current
- Generated daily and weekly reports in ERS and Windward.
Ensured timely turnaround for NOEs and NOAs for all AZ clients requiring manual processing.
Monitored timelines to prevent delays in report submissions.
Maintained accuracy in reporting processes for enhanced efficiency. - Completed NOEs and NOAs for Arizona clients by researching CDT and PP codes in Windward.
Verified accuracy of NOE and NOA data against Windward information to ensure consistency. - Proficiency in AZ emergency response systems and guidelines.
- Coordinated template implementation and revisions with clients, client services, and project management teams.
Streamlined communication between office operations, technical teams, and Senior Manager of Operations Correspondence.
Facilitated collaboration among stakeholders to ensure timely updates and accurate documentation. - Establish rules for the population of variable information within the client template.
- Convey updates and guidelines efficiently to tech team
- Provide tech team with mockup template samples for production sample creation.
- Evaluate production samples to confirm accuracy
- Coordinated with CE to obtain client approval for production samples efficiently.
Ensured timely approval of production samples by engaging with the client and CE. - Acquire and execute translation of template content into non-English language(s), if applicable.
- Examine production samples of letter files following template implementation
- Construct and sustain letter library to serve all new clients.
- Update all applicable folders for NBI and/or updates.
- Attend client meetings to gather insights on requirements and modifications.
Education
Some College (No Degree) - Business Administration
Milwaukee Area Technical College
Milwaukee, WISkills
- Data reporting
- Data verification
- Template development
- Production evaluation
- Establishing a client relationship
- Professional dedication
- Communication proficiency
- Effective organization skills
- Detail-oriented approach
- Grammar proficiency
- Editing and proofreading skills
- Organizational efficiency
- Efficient task management
- Adaptability with schedules
Timeline
Associate Operations Correspondence Analyst
DentaQuest a Sun Life company
04.2016 - Current
Some College (No Degree) - Business Administration
Milwaukee Area Technical College