Brenda Smith
Zebulon,NC
Summary
Proven Health and Wellness Specialist with a robust history at Walmart, adept in creating efficient schedules across multiple stores and ensuring compliance. Skilled in fostering strong relationships and optimizing workflows, demonstrating exceptional problem-solving and teamwork abilities. Achieved significant improvements in customer service and staff training, showcasing a strong work ethic and customer relations expertise.
Overview
34
34
years of professional experience
Work History
Health and Wellness Specialist
Walmart
Bentonville, AR
03.2010 - Current
- Handled multiple store schedules efficiently paying attention to details and financials.
- Provide adequate staffing to uphold excellent customer service.
- Fostered strong connections with pharmacists, market directors, and regional leaders.
- Assessed needs for staffing and conferred with corresponding Market Directors.
- Regularly update and manage compliance licensing.
- Built strong working relationships.
- Facilitated team buy-in for new programs through effective training.
- Organized monthly instructional call series for pharmacist team.
- Enhanced team morale and efficiency through a positive environment.
- Collaborated on new pilot programs aimed at delivering superior customer experiences.
- Executed HWS administration tasks.
Department Manager
Walmart
Rice Lake, WI
06.1990 - 03.2010
- Resolved customer complaints promptly and professionally in order to maintain good relationships with customers.
- Created weekly schedules for staff members to ensure adequate coverage during peak hours.
- Monitored daily sales figures to track trends in customer buying behavior.
- Handled shift overstock, restocking and inventory control.
- Worked closely with my team sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Worked inside the pharmacy to assist in customer service.
Education
High School Diploma -
Rice Lake Senior High
Rice Lake, WI05-1989
Skills
- Deadline adherence
- work independently
- Problem-solving
- Strong work ethic
- Critical thinking
- Teamwork and collaboration
- Customer service
- Effective multitasking
- Customer relations skills
- Attention to detail
- Team leadership
- fiscally responsible when creating schedules
- HR experience
Accomplishments
- 2017 Coordinator of the year
Timeline
Health and Wellness Specialist
Walmart
03.2010 - Current
Department Manager
Walmart
06.1990 - 03.2010
High School Diploma -
Rice Lake Senior High
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