Brenda Smith
Fort Lauderdale,FLFl
Summary
Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Efficient Cashier known for productivity and the ability to complete tasks swiftly. Specialized skills include accurate cash handling, strong customer service, and effective problem-solving. Excel in communication, teamwork, and adaptability, ensuring smooth transactions and positive customer experiences.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
2
2
years of professional experience
Work History
Cashier
Checkers Rally's
Fort Lauderdale , Florida
05.2024 - Current
- Learned roles of other departments to provide coverage and keep store operational.
- Resolved customer complaints professionally in accordance with company policy.
- Built and maintained productive relationships with employees.
- Answered customer inquiries regarding store policies and procedures.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier
Doller Tree
Fort Lauderdale, FL
10.2023 - Current
- Learned roles of other departments to provide coverage and keep store operational.
- Resolved customer complaints professionally in accordance with company policy.
- Built and maintained productive relationships with employees.
- Answered customer inquiries regarding store policies and procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Balanced daily transactions on a computerized point-of-sale system.
- Used suggestive selling techniques to promote add-on sales.
- Welcomed customers, offering assistance to help find store items.
- Stocked shelves with merchandise when needed.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Checked personal identifications during alcohol and tobacco sales.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Helped with purchases and signed customers up for rewards program.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Maintained work area and kept cash drawer organized.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Greeted customers promptly and responded to questions.
- Answered customer questions and provided store information.
- Processed sales transactions to prevent long customer wait times.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Processed customer payments quickly and returned exact change and receipts.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Adhered to social distancing protocols and wore mask or face shield.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Followed company security procedures for handling large sums of money.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
- Answered phone calls to assist customers with questions and orders.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered customers' questions and provided information on store procedures or policies.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Scanned items and checked pricing on cash register for accuracy.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Performed other duties as assigned by management.
- Discounted purchases by scanning and redeeming coupons.
- Offered customers carry-out service at completion of transaction.
Fulfillment Associate
Macys Department Store
Fort Lauderdale, Florida
10.2022 - 01.2024
- Managed personal performance metrics, striving for continuous improvement in speed and accuracy.
- Packaged items with appropriate materials to prevent damage during shipping.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Filled orders according to defined standards using standard picking system.
- Labeled boxes and placed in outbound collection areas.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Assisted customers with pick-up orders at designated loading docks or drive-through areas.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Conducted inventory counts, identifying discrepancies and updating inventory management system.
- Assisted in sorting incoming shipments, verifying products against purchase orders.
- Scanned and labeled packages, ensuring accurate tracking and delivery information.
- Utilized warehouse management system to track inventory and maintain records of shipments.
Education
Master of Science - Business Administration
Broward College
Fort Lauderdale, FL06-2029
Skills
- Returns processing
- Drawer balancing
- Product restocking
- Financial records oversight
- Customer service
- Hospitality and accommodation
- Clear communication
- Multitasking and organization
- Credit and cash transactions
- Time management skills
- Refunds and exchanges
- Sales techniques mastery
- Order taking
- Reliability and punctuality
- Exchanges processing
- Team collaboration
- Money handling
- Cash handling and management
- Payment posting
- Basic math
- Organizational growth
Timeline
Cashier
Checkers Rally's
05.2024 - Current
Cashier
Doller Tree
10.2023 - Current
Fulfillment Associate
Macys Department Store
10.2022 - 01.2024
Master of Science - Business Administration
Broward College