Brenda Snortheim
Marshfield,WI
Summary
Experienced and agile leader with a passion for learning and strengthening pathways for success. Proven track record of achieving measurable results through strategic leadership and effective management. Known for enhancing operational efficiency, and driving community engagement. Skilled in navigating complex regulatory environments and leveraging financial opportunities to support community development.
Overview
20
20
years of professional experience
Work History
Director of Housing
Community Development Authority of Marshfield
Marshfield, WI
01.2021 - Current
- Managing a large-scale $100 million-dollar Residential Assistance Demonstration (RAD) renovation project to expand affordable housing options in the community.
- Implemented cost-effective measures to reduce operating expenses by 14% without sacrificing quality of service.
- Introduced and wrote a grant for an innovative energy-saving solution which resulted in over $10,000 of reduced utility costs.
- Streamlined maintenance processes, creating well defined inventory control policies, reducing redundancy and excess product holdings.
- Manages staff, hiring, and corrective actions for employees.
- Increased tenant satisfaction by implementing efficient property management strategies boosting satisfaction rates from 76% to 92%.
- Developed marketing strategies that increased unit occupancy rates to 100% with a waiting list in a competitive market landscape.
- Spearheaded successful rent collection initiatives that led to a 4% decrease in delinquent payments.
- A current member of the City of Marshfield's Second Street Revitalization Project, assisting with and defining the needs and design options for a $42 million-dollar redevelopment project.
- Conducted thorough market research to identify emerging trends in the housing industry for strategic planning purposes.
Manager of Operations
Hope Lodge American Cancer Society
611 West Doege Street Marshfield, WI
03.2017 - 09.2020
- Organized, created and planned numerous fundraising events such as the awareness walks, and lodge specific events, including the annual Gala which raised over $192,000.
- Worked closely with community businesses and organizations for the successful donations of services to enhance our facility and meet the needs of the patients we worked with.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Established positive and effective communication among 18 staff and 30 volunteers reducing miscommunications and missed deadlines.
Regional Manager of Telecommunications
Ministry Healthcare
611 St Joseph's Ave. Marshfield, WI
03.2011 - 12.2016
- Planned, organized and created a centralized call center which included mapping of phone lines and numbers, and training 73 staff to take on differing calls and volumes of calls.
- Answered approximately 1.6 million calls a year including 375,000 emergency calls completed within 5 minutes or less. Our team had an answer rate of 94% on the first ring and transfer rates of 96% accuracy.
- Managed and led a team of 83 operators to enhance performance by providing regular coaching, training, and performance feedback.
- Collaborated with executive leadership, medical teams, emergency management, and community members to establish long-term objectives, drive growth initiatives, and align regional efforts with operational goals.
- Increased employee satisfaction from 62% to 96% by promoting a a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Education
MBA - Community And Economic Impact
University of Wisconsin - Stevens Point
Stevens Point, WI05.2024
Bachelor of Science - Family Life/Sociology
University of Wisconsin - Stevens Point
Stevens Point, WI05.2012
Skills
- Strategic Analysis and Resolution
- Agile and Flexible
- Team Development and Empowerment
- Conflict Resolution and Negations
- Outcome based Decision Strategies
- Effective Written and Verbal Communication
Timeline
Director of Housing
Community Development Authority of Marshfield
01.2021 - Current
Manager of Operations
Hope Lodge American Cancer Society
03.2017 - 09.2020
Regional Manager of Telecommunications
Ministry Healthcare
03.2011 - 12.2016
MBA - Community And Economic Impact
University of Wisconsin - Stevens Point
Bachelor of Science - Family Life/Sociology
University of Wisconsin - Stevens Point