Brenna Burch
Marshfield,WI
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Evolution Health and Wellness
11.2024 - Current
- Assisted in managing daily operations to enhance team efficiency and service delivery.
- Coordinated staff schedules and training sessions to ensure optimal coverage and performance.
- Implemented inventory management procedures to maintain stock levels and minimize waste.
- Developed customer feedback systems to improve service quality and client satisfaction.
- Assisted in developing sales strategies to enhance customer engagement and retention.
- Collaborated with team members to execute promotional campaigns and events effectively.
- Provided training and support to new sales staff, ensuring adherence to company policies.
Packing Associate
Advanced Auto Parts Distribution Center
07.2024 - 11.2024
- Packaged automotive parts accurately for distribution to meet shipping deadlines.
- Maintained organized packing stations to enhance workflow and reduce errors.
- Followed safety protocols diligently to ensure a secure working environment for all staff.
- Balanced speed with accuracy when selecting items for shipment, ensuring no errors were made that could lead to customer dissatisfaction or returns.
Assistant Manager
Smoke Shop
12.2021 - 07.2024
- Supported financial management activities, including budget tracking and expense reporting.
- Contributed to staff development through mentorship and performance evaluation processes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
CPC Certification - Medical Billing And Coding
DeVry University
Chicago, IL09-2026
High School Diploma -
Valparaiso High School
Valparaiso, IN06-2014
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Positive Communication Techniques
- Fast growing relationships with customers and coworkers
- Compassionate with customers and coworkers
- Time management skills
- Efficient in Word programs
- CPC Certification in Medical Billing and Coding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Evolution Health and Wellness
11.2024 - Current
Packing Associate
Advanced Auto Parts Distribution Center
07.2024 - 11.2024
Assistant Manager
Smoke Shop
12.2021 - 07.2024
CPC Certification - Medical Billing And Coding
DeVry University
High School Diploma -
Valparaiso High School