Brenda Sollie Potts
Freedom Boat Club
North Port,FL
Summary
Results-driven professional with experience leading teams, supporting customers, and keeping daily operations organized. Strong in communication, teamwork, and time management, with a history of handling high-volume service environments and maintaining safety standards. Skilled at coordinating schedules, training staff, and improving the customer experience.
Work History
Dock Master
- Directed boat docking, undocking, and marina traffic to maintain safe, efficient waterfront operations.
- Inspected vessels before and after departures, documenting fuel levels, equipment, and cleanliness.
- Assisted members with boarding, departures, and returns while delivering clear boating instructions.
- Maintained dock lines, cleats, and equipment to support safe vessel handling and mooring.
- Coordinated boat assignments and launch readiness with membership and reservation schedules.
- Refilled fuel, water, and onboard supplies while preparing vessels for next use.
- Enforced safety procedures during docking, fueling, and passenger transfers to prevent incidents.
- Responded to weather and marina conditions by adjusting dock operations and securing vessels.
- Maintained strong relationships with customers through attentive service and prompt resolution of issues.|
- Performed pre-shift and post-shift inspections of dock equipment.
Sales Associate
- Greeted customers and identified RV needs that matched suitable models and floor plans.
- Presented product features, specs, and options to support informed purchase decisions.
- Qualified buyer preferences and budget requirements during consultative sales conversations.
- Conducted RV walk-throughs and demonstrated key systems, controls, and amenities.
- Coordinated with finance and delivery teams to streamline sales completion and handoff.
- Supported lot organization and showroom presentation to improve the customer buying experience.
- Fostered collaborative work environment, sharing best practices and sales strategies with current associates and new hires.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Salon Manager
- Managed daily salon operations, ensuring smooth client flow and consistent service standards.
- Supervised stylists and front desk staff, supporting scheduling and team accountability.
- Coordinated appointment bookings, walk-ins, and wait times to maintain efficient guest experience.
- Monitored inventory levels and reordered retail and back-bar supplies to prevent service delays.
- Resolved customer concerns promptly, protecting client satisfaction and repeat business.
- Trained new team members on salon procedures, service expectations, and POS system use.
- Oversaw opening and closing procedures, cash handling, and daily operational readiness.
- Supported sales performance through product recommendations and service upgrades.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Maintained the general appointment calendar and set shift schedules.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Cut and styled hair for customers of all ages according to individual preferences and latest styles.
- Implemented health and safety protocols ensuring client and staff safety without interrupting services.
- Addressed and resolved customer complaints swiftly, maintaining high levels of client satisfaction and loyalty.
Education
Cosmetology - Hair, Skin, Nails
Skills
Safety regulations
Cleaning and sanitizing
Communication and coordination
Teamwork and collaboration
Time management
Problem-solving
Sanitation practices
Reliability
Customer service
Conflict resolution
Active listening
Critical thinking
Timeline
Dock Master
Freedom Boat Club
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Sales Associate
Campers Inn RV
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Salon Manager
Lady Janes Haircuts for Men
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American College of Hair Design
Cosmetology from Hair, Skin, Nails
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