Brenda Talbert

US Lawns

02.2021 - Current

Set appointments with salespeople and potential customers.
Acted as first point of contact and set appointments for prospective clients.
Handled complaints and questions, and re-directed calls to other team members.
Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
Entered daily data in computer systems and documented office activities.
Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
Assisted in training new Appointment Setters on best practices for effective communication and time management strategies.
Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.
Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
Enhanced customer relationships through timely and professional follow-ups with prospective clients.

Summary