Brenda Tapia
Long Beach,CA
Summary
Versatile and service-oriented professional with a bachelor’s degree in psychology, offering years of experience in client advisory and service-oriented roles. Adept at providing administrative support, learning and development, and event coordination. Currently pursuing a master’s in clinical psychology with an emphasis on Marriage and Family Therapy, I am driven by the goal of becoming a licensed therapist. With a diverse background in roles such as behavior interventionist, client advisor, and supervisor, I bring strong communication skills, adaptability, and a commitment to personal and professional growth. Eager to contribute my skills and expertise to support organizational success and individual well-being.
Overview
9
9
years of professional experience
Work History
Behavior Interventionist
Autism Behavior Consultants
Long Beach , CA
07.2023 - Current
- Provide behavior intervention services to individuals with autism, implementing individualized behavior plans
- Collaborate with a multidisciplinary team to assess and address clients’ unique needs
- Collect, record, and maintain data on students’ behavior and progress.
Client Advisor
Prada
Chicago , IL
09.2021 - 09.2022
- Provided exceptional customer service by exceeding client expectations and demonstrating product knowledge
- Built and established a loyal customer base in the local market, generating repeat business and referrals
- Enhanced and developed the store’s business by achieving individual sales goals.
Client Advisor
Burberry
Chicago , IL
11.2018 - 12.2020
- Served as a trusted advisor for Burberry’s high-end clients, providing excellent service and comprehensive knowledge of product offerings
- Successfully organized and managed private shopping events, leading to a 20% increase in customer loyalty
- Assisted with onboarding and training new employees, supporting their integration into the sales team.
Supervisor
Indochino
Austin , TX
04.2017 - 11.2018
- Orchestrated comprehensive new employee orientations and ongoing staff training, reinforcing company standards, and optimizing service delivery
- Developed and implemented strategies to improve KPIs, resulting in a 20% increase in overall sales during tenure
- Conducted regular performance reviews and provided constructive feedback to team members, contributing to personal growth and career development.
Pharmacy Technician
SCOP Pharmacy
Austin , TX
01.2016 - 03.2017
- Played a pivotal role in preparing, filling, and dispensing medications, prioritizing patient safety and excellent service
- Served as an indispensable liaison between hospital staff and patients, deftly managing end-to-end medication dispensation
- Facilitated smooth patient discharge procedures by ensuring seamless end-to-end medication management and enhancing customer service.
Pharmacy Technician
Walgreens
Chicago , IL
01.2015 - 01.2016
- Managed prescription billing processes, interfacing with various insurance providers to ensure accurate and timely reimbursement for patients
- Assisted patients in applying for additional benefits, leveraging Northwestern Hospital grants to provide free or discounted medications
- Contributed to the efficient operation of the pharmacy, filling prescriptions and providing excellent customer service.
Education
Master of Arts in Clinical Psychology with an Emphasis in Marriage and Family Therapy -
Pepperdine University
12.2025
Bachelor of Science in Psychology -
Capella University
03.2023
Skills
- Administrative support
- Learning and Development
- Training Coordination
- Provider Relationship Management
- Data Analysis
- Customer service
- Software Proficiency
- Fast-Paced Environment
- Communication skills
- Emotional Intelligence (EQ)
- Adaptability
- Documentation
- Problem-Solving Skills
- Team Collaboration
- Staff Management
- Employee Motivation
Languages
Spanish
Native/ Bilingual
Timeline
Behavior Interventionist
Autism Behavior Consultants
07.2023 - Current
Client Advisor
Prada
09.2021 - 09.2022
Client Advisor
Burberry
11.2018 - 12.2020
Supervisor
Indochino
04.2017 - 11.2018
Pharmacy Technician
SCOP Pharmacy
01.2016 - 03.2017
Pharmacy Technician
Walgreens
01.2015 - 01.2016
Master of Arts in Clinical Psychology with an Emphasis in Marriage and Family Therapy -
Pepperdine University
Bachelor of Science in Psychology -
Capella University
Similar Profiles
Stephanie MartinStephanie Martin
Administrative Assistant at Autism Behavior ConsultantsAdministrative Assistant at Autism Behavior Consultants
Kaylin KillingsKaylin Killings
Behavior Therapist at Behavior And Education Inc.Behavior Therapist at Behavior And Education Inc.
VALERIA MEDINA SANCHEZVALERIA MEDINA SANCHEZ
Registered Behavioral Technician at Florida Autism Center/Infinity BehaviorRegistered Behavioral Technician at Florida Autism Center/Infinity Behavior