Brenda Tapia
Phoenix,AZ
Summary
Dedicated professional with strong customer service skills. Proven track record in cash handling and efficient transaction processing. Committed to enhancing operational efficiency and customer satisfaction.
Detail-oriented front desk clerk with experience in managing guest services and cash transactions. Skilled in training new staff and implementing process improvements to enhance service delivery and operational efficiency. Ready to contribute to a dynamic team.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Cashier
Mobil Gas Station
07.2010 - 12.2014
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cash register integrity through regular balancing and reconciliation procedures.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking merchandise and conducting regular stock checks.
- Trained new staff on operational procedures and best practices for customer interactions.
- Implemented process improvements to enhance transaction speed and accuracy during peak hours.
- Monitored fuel pump operations to ensure compliance with safety regulations and protocols.
- Collaborated with team members to uphold cleanliness and organization of store environment.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Front Desk Clerk
Comfort Inn & Suites
02.2014 - 07.2014
- Managed guest check-ins and check-outs efficiently, ensuring prompt service and satisfaction.
- Maintained accurate reservations using property management system, reducing booking errors.
- Assisted guests with inquiries, providing information on amenities and local attractions.
- Processed payments and handled cash transactions with precision to uphold financial accuracy.
- Collaborated with housekeeping to ensure rooms met quality standards prior to guest arrivals.
- Addressed guest complaints promptly, resolving issues to enhance overall experience and loyalty.
- Trained new front desk staff on operational procedures and customer service best practices.
- Implemented improved front desk workflows, increasing efficiency in daily operations and service delivery.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Collected room deposits, fees, and payments.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained clean and organized front desk areas to uphold polished company image.
Data Entry Clerk
U.P.S
02.2009 - 01.2010
- Processed high volumes of data entries with accuracy and attention to detail.
- Utilized advanced data entry software to streamline workflow and enhance productivity.
- Conducted quality checks on entries to ensure compliance with company standards.
- Collaborated with team members to resolve discrepancies in data records efficiently.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Education
High School Diploma -
Smart School
Mesa, AZ 05.2001 -
Skills
POS software management
Transaction processing
Cash management
Register operation
Order taking
Customer service
Order taking
Customer relations
Customer support
Time management skills
Reliability and punctuality
Work ethic
Patience
Communication skills
Accomplishments
- Supervised team of 4 staff members.
- Completed manager training program.
Certification
Certificate
Timeline
Front Desk Clerk
Comfort Inn & Suites
02.2014 - 07.2014
Cashier
Mobil Gas Station
07.2010 - 12.2014
Data Entry Clerk
U.P.S
02.2009 - 01.2010
High School Diploma -
Smart School
05.2001 -