Jesenia Lopez
Downey,CA
Summary
High-energy Store Manager with extensive experience in retail environments, dedicated to enhancing team performance and driving sales growth. Proven ability to establish and uphold consistent standards that foster staff satisfaction while meeting ambitious performance targets. A dynamic relationship-builder, adept at maximizing team efficiency through collaboration and adaptability to evolving business needs. Expertise in inventory management, customer service, and staff training, complemented by strong problem-solving and communication skills, ensures a positive shopping experience and optimized store operations.
Overview
8
8
years of professional experience
Work History
Store Manager
Steve Madden
01.2021 - Current
- Manage and trained a team of fifteen, fostering a positive work environment and high performance
- Develop and implemented sales strategies to achieve or exceed sales goals and KPIs
- Conduct performance reviews and scheduled staff
- Oversee daily store operations, ensuring optimal customer experience and store presentation
- Managed inventory levels, utilizing systems for stock accuracy and replenishment efficiency
- Analyze sales data to identify trends, adjusting strategies to meet business objectives effectively
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Assist with hiring, training and mentoring new staff members
Assistant Manager
Steve Madden
04.2019 - 01.2021
- Ensure a high level of customer satisfaction through excellent service
- Resolve customer complaints or issues in a professional manner
- Ensure visual standards align with brand image
- Led team in daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on product knowledge and customer service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Monitored performance metrics, identifying areas for operational improvements and efficiency gains.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Sales Supervisor
Steve Madden
11.2017 - 04.2019
- Managed daily store operations, including opening/closing procedures, inventory control and cash handling
- Relay customer feedback or operational issues to higher management
- Deliver a premium, fashion forward customer experience
- Established strong relationships with customers, enhancing loyalty through exceptional service and personalized experiences.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Checked store merchandise regularly for proper display and replenishment.
- Drove significant increase in cross-selling success by training staff on effective techniques and product knowledge.
Education
High School -
Bell Gardens High School
Bell Gardens, CASkills
- Effective time management
- Multi-tasking and organization
- Collaborative team management
- Workforce development
- Financial budget management
- Effective communication
- Analytical problem-solving
- Customer relations
- Store operations
- Training and mentoring
- Customer service management
- Coaching and development
- Visual merchandising expertise
- Talent acquisition
- POS software management
- Payroll management
- Skilled in utilizing StoreForce systems
- Skilled in Excel and Outlook applications
Languages
Spanish
English
Timeline
Store Manager
Steve Madden
01.2021 - Current
Assistant Manager
Steve Madden
04.2019 - 01.2021
Sales Supervisor
Steve Madden
11.2017 - 04.2019
High School -
Bell Gardens High School