Brenda Taylor
Noblesville,IN
Summary
Proven to enhance passenger safety and service quality, I leveraged defensive driving and empathetic communication at Purdue University/CTI. Excelling in weather condition driving and crisis management, I maintained a clean driving record and fostered positive relationships, significantly improving customer satisfaction and operational efficiency.
Overview
19
19
years of professional experience
Work History
Commercial Bus Driver
Purdue University/CTI
2200 169th Hammond IN. 46323
08.2018 - 01.2020
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Received excellent customer reviews for friendly, punctual transport services.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
- Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
- Retained bus system, route and stop knowledge for informative customer advice.
- Remained current on local traffic regulations and attended regular training sessions to maintain up-to-date knowledge of industry best practices.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Followed all relevant schedules for routes and arrivals.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
Direct Care Worker
Help At Home
5281 Fountain Dr. Crown Point IN. 46307
06.2012 - 09.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
- Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
- Administered medication as directed by physician.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Documented vitals, behaviors, and medications in client medical records.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Provided transportation services for patients'' appointments with healthcare providers or community-based events as needed.
Psychiatric Technician
Regional Mental Health Center
3903 Indianapolis Blvd. East Chicago IN. 46312
12.2000 - 10.2012
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Treated clients and families with respect and dignity.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement.
- Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
- Facilitated recreational activities designed to promote socialization skills among peers while also encouraging healthy outlets for stress reduction.
- Supported patients'' transition into community-based settings by developing tailored aftercare plans focused on self-sufficiency and wellness.
Education
CDL - Truck And Bus Driving
Driveco. Commercial Driving School
Gary, IN07.1986
High School Diploma -
Roosevelt High School
Gary, IN06.1976
Skills
- Clean Driving Record
- Safety-focused
- Weather condition driving
- Pre-Trip Inspections
- Defensive Driving
- DOT Regulations
- Passenger Safety
Timeline
Commercial Bus Driver
Purdue University/CTI
08.2018 - 01.2020
Direct Care Worker
Help At Home
06.2012 - 09.2018
Psychiatric Technician
Regional Mental Health Center
12.2000 - 10.2012
CDL - Truck And Bus Driving
Driveco. Commercial Driving School
High School Diploma -
Roosevelt High School