Robert Zuniga
Rosemeed,CA
Summary
Proactive Commercial Bus Driver and Driver Trainer/Supervisor with extensive experience in passenger transport, safety compliance, and team leadership. Proven track record in improving customer satisfaction, launching new initiatives, and managing operational efficiency. Bringing strong project management skills, exceptional service delivery, and a clean driving record to advance career opportunities.
Overview
42
42
years of professional experience
Work History
Commercial Bus Driver
Transdev
07.2022 - Current
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Received excellent customer reviews for friendly, punctual transport services.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
- Developed strong rapport with regular passengers, fostering welcoming and friendly environment.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Verified cleanliness and tidiness of bus through regular cleaning.
Driver Trainer/Supervisor
Amazon
01.2021 - 06.2022
- Identified driver training needs to make recommendations to manager.
- Developed tailored training programs for individual drivers, addressing specific areas of improvement.
- Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
- Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.
- Established a positive learning environment, fostering open communication between trainers and trainees.
- Taught drivers how to drive, shift and back up trucks.
Postal Delivery
USPS
01.2020 - 10.2020
- Boosted safety standards, conducting regular vehicle inspections and adhering to traffic laws during mail deliveries.
- Managed high volumes of mail during peak seasons while maintaining accuracy rates in sorting processes ensuring timely deliveries.
- Minimized delivery errors by double-checking addresses, postage, and packaging requirements before dispatching mail items.
- Kept abreast of changes in postal regulations or technology advancements that could impact job performance or improve overall efficiency levels within the department.
- Maintained accurate records of deliveries, enabling streamlined operations and prompt resolution of issues.
- Handled fragile packages carefully, following proper handling procedures to minimize damage during transport or storage.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
Owners/CEO
R.A ASSET RECOVERY and TRANSPORT
01.1990 - 03.2020
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Ensure high levels of customer satisfaction through excellent service delivery.
- Ensure compliance with local state, and federal regulations related to vehicle transport and business operations.
- Implement safety protocols to protect employees and vehicles during repositioning.
Shipping and Recruiting Managers
Rainbow Plastics
01.1983 - 10.1989
- Reached hiring goals consistently through effective collaboration with hiring managers and clear communication of requirements.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.
- Managed applicant tracking systems to keep recruitment processes organized.
- Increased employee retention rates by designing comprehensive onboarding programs for new hires.
Education
High School Diploma -
ARROYO HIGH SCHOOL
El Monte, CA06.1982
Skills
- Clean Driving Record
- Safety-focused
- Pre-Trip Inspections
- Weather condition driving
- Local traffic regulations
- Local route knowledge
- Passenger Safety
- Elderly and Disabled Assistance
- Defensive Driving
- Safety practices
- Traffic laws knowledge
- DOT Regulations
- Scheduling adherence
- Disability Awareness
Accomplishments
I am an Employee of the year from a Transdev.
Musicians
I produce artist and myself and played many shows for the past forty five years.
Timeline
Commercial Bus Driver
Transdev
07.2022 - Current
Driver Trainer/Supervisor
Amazon
01.2021 - 06.2022
Postal Delivery
USPS
01.2020 - 10.2020
Owners/CEO
R.A ASSET RECOVERY and TRANSPORT
01.1990 - 03.2020
Shipping and Recruiting Managers
Rainbow Plastics
01.1983 - 10.1989
High School Diploma -
ARROYO HIGH SCHOOL
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