BRENDA TAYLOR
INDIANOLA,MS
Summary
Focused and dedicated insurance professional with several years of experience providing superior customer service and rates for policies. Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs.
Proven expertise in insurance products, service and customer needs.
Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans.
Overview
16
16
years of professional experience
1
1
Certification
Work History
INSURANCE AGENT SPECIALIST
PRIORITY ONE GROUP
INDIANOLA, MS
02.2020 - Current
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted research to identify competitive rates and benefits offered by other providers.
AARP MEDICARE PLAN D Rx Customer Service Rep
SITEL INC
BARTLETT , TN
01.2009 - 06.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Associate of Applied Science - INSURANCE SPECIALIST
CONCORDE CAREER COLLEGE
MEMPHIS, TN10-2011
Skills
- CRM Software
- Lead Development
- Client assessment
- Leads Prospecting
- Client Retention
- Customer follow-up
Certification
- LIFE AND HEALTH INSURANCE LICENSE
- MEDICAL BILLING AND CODING
- INSURANCE VERIFICATION
Timeline
INSURANCE AGENT SPECIALIST
PRIORITY ONE GROUP
02.2020 - Current
AARP MEDICARE PLAN D Rx Customer Service Rep
SITEL INC
01.2009 - 06.2012
Associate of Applied Science - INSURANCE SPECIALIST
CONCORDE CAREER COLLEGE
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