Brenda terry
Tucson,Arizona
Summary
Accomplished General Manager and Business Owner with a proven track record at Staffing Resources LLC, enhancing operational efficiency and driving revenue growth. Expert in customer service, with exceptional problem-solving skills. Demonstrated success in fostering team productivity and maintaining high satisfaction levels among clients and staff. Achieved significant year-over-year business expansion while ensuring financial stability.
Overview
6
6
years of professional experience
Work History
Front Desk Hopitality
The Kennedy Tucson
11.2024 - 01.2025
- Collected room deposits, fees, and payments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved guest conflicts in a diplomatic manner, maintaining professionalism while finding mutually beneficial solutions.
- Enhanced guest experience by providing personalized service and maintaining a professional demeanor.
- Supported team members during busy periods, demonstrating strong multitasking abilities for optimal productivity.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Assisted guests with special requests, ensuring their needs were met and expectations exceeded.
Sanitizing Supervisor
St. MARYS HOSPITAL
03.2024 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
General Manager Business Owner
Staffing Resources LLC
02.2019 - 03.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
Education
GED -
Santa Rita High School
Tucson AzSkills
- Strong organization
- Customer service expertise
- Scheduling appointments
- Document management
- Customer service
- Problem-solving skills
- Time management
- Cash handling experience
- Hospitality services
- Credit and cash payments
- Housekeeping
- Training and mentoring
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Supervised team of 30 staff members.
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Hopitality
The Kennedy Tucson
11.2024 - 01.2025
Sanitizing Supervisor
St. MARYS HOSPITAL
03.2024 - 09.2024
General Manager Business Owner
Staffing Resources LLC
02.2019 - 03.2022
GED -
Santa Rita High School
Similar Profiles
Adrian GonzalezAdrian Gonzalez
Water Quality Analyst at Tucson Water Department (City Of Tucson)Water Quality Analyst at Tucson Water Department (City Of Tucson)
Zachary LaneZachary Lane
Exceptional Education Teacher Asst. at Tucson Unified School District-Tucson HighExceptional Education Teacher Asst. at Tucson Unified School District-Tucson High
Jennifer CalhounJennifer Calhoun
Manager of Event Fundraising Consultant at Team Kennedy/ Kennedy Victory FundManager of Event Fundraising Consultant at Team Kennedy/ Kennedy Victory Fund
Marianne MoraMarianne Mora
Independently Licensed Therapist at MHC HealthcareIndependently Licensed Therapist at MHC Healthcare
Luis Munoz GonzalezLuis Munoz Gonzalez
HVAC Installer at HamstrahvacHVAC Installer at Hamstrahvac