Neida Rodriguez
El Paso
Summary
Efficient customer service professional with 4+ years of experience in call centers and hospitality service. Adept at handling 50+ calls on a daily basis while consistently resolving client issues smoothly and quickly. Fluent in both English and Spanish, and able to provide clear customer service in both languages. Seeking to apply customer service and problem-solving expertise to benefit your company as a call center representative.
Overview
8
8
years of professional experience
Work History
Front Desk Intern
Texas Cardiac Arrhythmia
08.2018 - 09.2018
- Supervised Practical experience of 4 weeks
- Enhanced guest satisfaction by providing efficient and courteous front desk services.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Cashier
Churches Chicken
08.2017 - 03.2018
- Followed procedures for safe food preparation, assembly, and presentation
- Took initiative to find extra tasks when scheduled duties were completed
- Handled currency and credit transactions quickly and accurately
- Answer customer questions about food ingredients, freshness, and availability
- Clean and straighten counters and tables at end of shift
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
- Promoted specials and upsold menu items, resulting in increased sales revenue for the restaurant.
- Increased repeat business through exceptional customer service and rapidly addressing any concerns or complaints.
Team Member
Taco Cabana
08.2018 - 06.2019
- Uphold safety and sanitation standards
- Operated high-volume cooking and assembly equipment
- Measured and prepared raw food materials
- Helped to order and stock received food supplies and equipment
- Assisted with cashier and cleaning operations
- Mixed and served alcoholic and non-alcoholic drinks according to recipes
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
Customer Service Representatitive
Brightstar / Alorica
07.2019 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Maintained accurate records of all transactions, ensuring compliance with regulatory requirements and company guidelines.
- Provided ongoing support to existing clients by conducting regular check-ins and addressing any questions or concerns that arose throughout the policy lifecycle.
- Boosted customer satisfaction by providing knowledgeable and efficient mobile insurance services.
- Managed a diverse portfolio of mobile insurance accounts, delivering personalized attention to each client''s unique needs.
- Served as a trusted advisor for clients in need of claim assistance, guiding them through the process step-by-step for optimal outcomes.
- Balanced multiple priorities simultaneously, effectively managing time-sensitive tasks while maintaining high-quality service standards.
- Continuously monitored the mobile insurance market for developments and emerging risks, adapting strategies accordingly to remain competitive.
- Developed streamlined procedures for processing applications and renewals, reducing turnaround time and enhancing client satisfaction levels.
- Assisted colleagues in closing complex deals by sharing expertise in specialized areas of mobile insurance products.
- Educated clients on available policy options, empowering them to make informed decisions about their mobile insurance needs.
Customer Service Representative
Mercedes Benz Financial Services/ Intelogix Call Center
07.2023 - 10.2024
- Achieved a customer satisfaction score of 92% and exceeded all key performance indicator targets, including call length and conversion rates
- Communicated with empathy, patience, and understanding and identified solutions to ensure guest satisfaction and diffuse conflicts
- Deliver education to customers on banking products and financial services
- Handled Inbound Calls
- Interacted with business users to analyze the process and gather the requirements, making necessary changes to schema objects to fulfill their reporting and business needs
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
TECO Tampa Electric/ Intelogix Call Center
10.2024 - Current
- Handled Inbound Calls from Business partners calling in to report electrical/gas emergencies and setting up a new service
- Assist business partners make payments to their electrical/gas bill
- Educated customers in preventing electrical emergencies and gas emergencies
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Medical Assitant -
Western Technical College
El Paso, Tx08-2018
High School Diploma -
Irvin High School
El Paso, Tx07.2017
Skills
- Team player attitude
- Strong organization
- File organization
- Scheduling appointments
- Guest relations
- Record keeping
- Document management
- Mail handling
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Call center operations
- Microsoft outlook
- Scheduling
- Call management
- Appointment scheduling
- Order processing
- Microsoft Office Suite
- Administrative support
- Documentation
- Building rapport
- De-escalation techniques
- Technical support
- Customer education
- Dispute resolution
- Order fulfillment
- Account updating
- Fluent bilingualism
- Customer service
- Bilingual
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
TECO Tampa Electric/ Intelogix Call Center
10.2024 - Current
Customer Service Representative
Mercedes Benz Financial Services/ Intelogix Call Center
07.2023 - 10.2024
Customer Service Representatitive
Brightstar / Alorica
07.2019 - 07.2023
Front Desk Intern
Texas Cardiac Arrhythmia
08.2018 - 09.2018
Team Member
Taco Cabana
08.2018 - 06.2019
Cashier
Churches Chicken
08.2017 - 03.2018
Medical Assitant -
Western Technical College
High School Diploma -
Irvin High School
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