Juan Diego Cardona Montoya
Glendale,NY
Summary
Proactive Front Desk Intern and McDonald's Associate with experience managing phone lines and resolving customer complaints. Skilled in customer service, cash handling, and efficient front desk operations. Brings strong organizational skills, attention to detail, and a commitment to professionalism and guest satisfaction.
Overview
1
1
year of professional experience
Work History
Front Desk Intern (as a Student)
Poinciana High School
08.2022 - 05.2023
- Managed phone lines, directing calls to appropriate departments and taking accurate messages.
- Resolved customer complaints and concerns with professionalism and empathy.
- Enhanced guest satisfaction by providing efficient and courteous front desk services.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Followed school and classroom policies, regulations, dress codes, and schedules.
McDonalds Associate
Mc. Donalds USA LLC
06.2022 - 05.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
Academy For Software Engineering
New York, NY06.2024
Skills
- Team player attitude
- Strong Organization
- File Organization
- Scheduling appointments
- Basic accounting knowledge
- Customer Service
- Problem-solving skills
- Time Management
- Listening Skills
- Cash Handling
- Credit and cash payments
- Training and mentoring
- Oral and written communications
- Attention to Detail
- Multitasking
- Computer Skills
- Team Collaboration
- Organizational Skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Intern (as a Student)
Poinciana High School
08.2022 - 05.2023
McDonalds Associate
Mc. Donalds USA LLC
06.2022 - 05.2023
High School Diploma -
Academy For Software Engineering
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