Brenda Tholen
Indianola,IA
Summary
Proven leader with extensive experience at Walmart, adept in process improvement and team development. Skilled in document management and fostering operational efficiency, I excel in driving performance and enhancing customer satisfaction. Demonstrated ability to mentor teams and streamline workflows, achieving significant project successes and organizational growth. Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands.
Overview
29
29
years of professional experience
Work History
Document Specialist
Broadridge
Urbandale, IA
09.2024 - Current
- Maintained records of all documents scanned and indexed into the system.
- Managed document processes through scanning, filing, and transmitting while following all standard procedures.
- Set up documents for individual projects based on specifications.
- Completed documents and work requests according to company standards.
- Kept documents moving in proper flow by applying strong organizational, planning, and multitasking abilities.
- Scanned hardcopy documents using a high-speed scanner and imaging software applications.
- Worked on daily operations related to incoming mail processing.
- Destroyed outdated records using company-mandated procedures.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Team Lead
Walmart
Indianola, IA
07.2022 - 12.2023
- Trained new team members by relaying information on company procedures, safety requirements, and best practices.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Managed schedules, accepted time-off requests, and found coverage for short shifts.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and a consistent leadership style.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
Team Lead
Walmart
06.2019 - 07.2022
- Trained new team members by conveying information on company procedures and safety requirements.
- Coached team members on the techniques necessary to complete job tasks.
- Worked at various stations to ensure optimal coverage and meet production demand goals.
- Managed schedules, accepted time-off requests, and found coverage for short shifts.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Led cross-functional teams to ensure successful project execution while fostering strong collaboration among team members.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Support Manager
Walmart
07.2013 - 06.2019
- Coached employees through day-to-day work and complex problems.
- Analyzed customer service data to identify trends, identify solutions, and improve customer experience.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Monitored employee and customer interactions to assess the quality of service.
- Prepared agendas and took notes at meetings to archive proceedings.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
Bakery Manager
Walmart
11.1995 - 07.2013
- Arranged bakery displays to showcase baked goods, cakes, and pies, to drive product sales.
- Enforced compliance with food safety standards, including proper food storage, sanitation, and labeling.
- Managed all baking operations professionally, and handled all problems confidently.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
Education
High School Diploma -
Burlington Community High School
Burlington, IA06.1994
Skills
- Complete job assignments
- Task monitoring
- Process improvement initiatives
- Quality control
- Operational efficiency and safety
- Performance Improvement
- Employee evaluation
- Profit and Loss reporting
- Complaint resolution
- Electronic document preparation
- Recordkeeping skills
- Document management
- Team meetings
- Workplace safety
References
References available upon request.
Timeline
Document Specialist
Broadridge
09.2024 - Current
Team Lead
Walmart
07.2022 - 12.2023
Team Lead
Walmart
06.2019 - 07.2022
Support Manager
Walmart
07.2013 - 06.2019
Bakery Manager
Walmart
11.1995 - 07.2013
High School Diploma -
Burlington Community High School