Brenda Toledo Cruz
Greensboro,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2025
2025
years of professional experience
Work History
Associate
Marshalls
Greensboro, NC, USA
- Built relationships with customers by providing friendly customer service
- Built and maintained relationships with peers and upper management to drive team success
- Assisted customers with selecting items and answering questions about products
- Provided customer service support for inquiries, complaints, and returns
Construction Flagger
AWP
Greensboro, NC, USA
- Directed traffic around construction sites using hand signals, flags, and signs
- Prevented unauthorized access into restricted work areas by controlling vehicle entry points
- Communicated with construction personnel regarding the flow of traffic in work zones
Law Office Receptionist
A.G. Linett & Associates
Greensboro
03.2024 - Current
- Facilitated effective communication between clients and legal professionals through accurate message taking and prompt relay of vital information.
- Maintained a high level of professionalism and discretion when dealing with sensitive client matters by adhering to strict confidentiality protocols.
- Maintained a clean and welcoming reception area, providing a positive first impression for clients visiting the office.
- Increased efficiency by handling incoming mail, distributing correspondence accordingly and ensuring timely responses from staff members.
- Enhanced client satisfaction by promptly and professionally answering phone calls, directing inquiries to appropriate personnel.
- Streamlined office operations by managing the scheduling of appointments and meetings for attorneys and clients.
- Supported attorneys in maintaining their calendar appointments up-to-date while avoiding scheduling conflicts or double bookings.
- Fostered positive client relationships through exceptional communication skills, attentiveness, and professionalism.
- Contributed to team success by assisting with various administrative tasks such as data entry, document scanning, or photocopying as needed.
Education
Bachelor of Science - Engineering
North Carolina A & T State University
Greensboro, NCAssociate Of Arts -
Guilford Technical Community College
Jamestown, NC01.2023
Skills
- Data Entry
- Preparing Reports
- Cash Handling
- Workplace Safety
- Flexible Schedule
- Complex Problem-Solving
- Spanish Fluency
- Time Management
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Law Office Receptionist
A.G. Linett & Associates
03.2024 - Current
Associate
Marshalls
Construction Flagger
AWP
Bachelor of Science - Engineering
North Carolina A & T State University
Associate Of Arts -
Guilford Technical Community College