JER'MYA WILCHER
Jacksonville
Summary
Experienced customer service representative with over 2+ years in the field, demonstrating expertise in conflict resolution, ensuring customer satisfaction, and effective communication. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Associate
Amazon
10.2025 - 01.2026
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently lifted materials weighing as much as [Number] pounds.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Customer Service Representative
Conduent Inc.
Remote, FL
05.2022 - 07.2024
- Resolved disputes or conflicts effectively in high-stress situations, maintaining professionalism throughout pressure scenarios.
- Demonstrated accurate and efficient data entry.
- Managed inbound calls from customers or clients regarding inquiries or issues related to accounts, overseeing an average of 40 to 50 calls daily.
- Collaborated with team members to improve service delivery processes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Effectively communicated with warmth and empathy.
Team Leader Manager
Chipotle
Jacksonville, FL
04.2020 - 12.2021
- Excelled in customer service, team management, and handled multiple tasks efficiently.
- Ensured exceptional empathy and compassion.
- Demonstrated effective verbal and written communication skills to ensure clear directives and fostered collaboration.
Education
High School Diploma -
Westside High School
Jacksonville, FL06-2023
Skills
- Microsoft Office Suite
- Typing Speed and Accuracy
- Attention to Detail
- Customer Satisfaction
- Inbound and Outbound Calling
- Problem Solving
- Call Management
- Effective Communication
- Customer Consulting
- Team collaboration
- Friendly, positive attitude
- Data entry and documentation
- actively listening, customer service
- Data entry and review
- Exceptional caring and compassion
- Time management
- Collaborative teamwork
- Adaptability
- Call center operations
- Call monitoring
- Remote and technical support tools
- Verbal communication
- Problem solving
- Customer service
- Computer skills
- Customer interaction
- Flexible schedule
- Data entry
Languages
English
Full Professional
Timeline
Associate
Amazon
10.2025 - 01.2026
Customer Service Representative
Conduent Inc.
05.2022 - 07.2024
Team Leader Manager
Chipotle
04.2020 - 12.2021
High School Diploma -
Westside High School