Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brenda Underwood

Charlotte,NC

Summary

At Atrium Healthcare, excelled as a Guest Service Representative by ensuring HIPAA compliance and safeguarding patient privacy, demonstrating exceptional customer service and computer skills. Trained new staff, fostering seamless care coordination and enhancing guest relations through proactive communication and multitasking abilities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Atrium Healthcare
04.2011 - Current
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.

Education

Bachelor of Arts - Organizational Communication

Queens University
Charlotte, NC

Skills

  • Customer service
  • Guest accommodations
  • Detail-oriented
  • Guest relations
  • Flexible schedule
  • First aid training
  • Multitasking Abilities
  • Computer skills

Certification

Certified Notary


Timeline

Guest Service Representative

Atrium Healthcare
04.2011 - Current

Bachelor of Arts - Organizational Communication

Queens University

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Brenda Underwood