Brenda Valenzuela

• Assisted in serving a variety of craft beers and beverages.
• Provided excellent customer service in a fast-paced brewery environment.
• Maintained cleanliness and organization of the bar area at all times.
• Engaged with customers to enhance their brewery experience and satisfaction.
• Operated point-of-sale system for efficient order processing and payment handling.
• Performed closing duties such as restocking items, cleaning work areas, cashing out registers and locking doors at end of shift.
• Resolved customer complaints in a timely manner while remaining calm under pressure.
• Greeted customers in a friendly and professional manner.
• Managed intoxicated guests and followed alcohol awareness procedures.
• Trained new servers on proper procedures for taking orders, making drinks, and providing excellent customer service.
• Restocked glassware, ice, liquor and other supplies as needed.

• Implemented inventory control procedures to maintain stock levels.
• Ensured compliance with health and safety regulations in all restaurant activities.
• Developed schedules to optimize labor efficiency and staffing needs.
• Monitored customer feedback to improve service quality and guest satisfaction.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Trained employees on duties, policies and procedures.
• Created schedules and monitored payroll to remain within budget.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Tracked monthly sales to generate reports for business development planning.
• Managed inventory levels and conducted corrective action planning to minimize long-term costs.
• Ensured compliance with local health department regulations regarding food safety standards.

• Handled cash and electronic payments with accuracy and attention to detail.
• Resolved customer complaints professionally to enhance satisfaction levels.
• Greeted customers and provided friendly customer service.
• Operated cash registers to process payments for goods and services.
• Answered incoming phone calls from customers regarding product availability or store locations.
• Balanced cash drawers at the end of each shift.

Claims