Colette Schrupp
San Diego,CA
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Passionate about professional development and providing patrons with the ultimate craft beer and cocktail experience. Successful at working in high-volume environments to meet challenging sales, service and quality objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bar Shift Manager, Bartender, Cocktail Server
Bolt Brewery (Little Italy)
San Diego, CA
06.2022 - 01.2024
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Managed cash and bar revenue during special promotions or sporting events.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Bartender/Cocktail Server (Seasonal)
Humphrey's Concerts By The Bay
San Diego, CA
06.2021 - 06.2022
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Delivered quality service by creating warm and welcoming environment
Cocktail Server
Draft South Mission
07.2020 - 12.2020
- Prepared for large parties and reservations, anticipating planning and staffing needs
- Received frequent customer compliments for going above and beyond normal duties
Bartender/Cocktail Server
Rock Bottom Restaurant & Brewery
11.2018 - 03.2020
- Performed opening, closing and shift change duties accurately to keep restaurant working smoothly and ready to meet all customer needs
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave
Breakfast Server
The Guild Hotel
San Diego, CA
05.2024 - Current
- Enhanced guest satisfaction by providing exceptional service during breakfast hours.
- Streamlined breakfast setup, ensuring a timely and efficient dining experience for guests.
- Efficiently managed high-volume breakfast service, maintaining consistent quality and speed of service.
Education
Bachelor of Science - Photography
The Art Institute of San Diego
San Diego, CA2018
Skills
- POS- Toast, Aloha, Micros etc
- Cash handling
- Daily specials memorization
- Order accuracy
- Banquet coordination
- Customer service
- Wine service
- Food tray carrying
- Table side service
- Item promotion
- High-volume dining
- Sales strategy
- Craft beer knowledge
- LEAD
- Food Handlers
- Bartending
- Sales expertise
- Point of sale operation
- Bar shift lead
Certification
- SafeServ certification: Food Handling
- LEAD
- RBS
References
Jennifer Olson- (952)564-4088, Sally Lantz-(773)885-1780
Timeline
Breakfast Server
The Guild Hotel
05.2024 - Current
Bar Shift Manager, Bartender, Cocktail Server
Bolt Brewery (Little Italy)
06.2022 - 01.2024
Bartender/Cocktail Server (Seasonal)
Humphrey's Concerts By The Bay
06.2021 - 06.2022
Cocktail Server
Draft South Mission
07.2020 - 12.2020
Bartender/Cocktail Server
Rock Bottom Restaurant & Brewery
11.2018 - 03.2020
Bachelor of Science - Photography
The Art Institute of San Diego