Bethany Driskell
Mixologist
Austin,Texas
Summary
Hardworking Bartender with experience in large-scale casual dining establishments and bar settings. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager
Uncle Albert's Pub
Houston, TX
09.2021 - 11.2022
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Trained
- Chose appropriate music for different reasons and purposes in order to set the mood and/or create a better guest experience
- Raised the stakes
- Assisted by answering phones, responding to guest inquiries, and providing information about the bars services during downtime
- Was responsible for processing up to 500 customer orders per day
- Used discretion and good judgment when it came to using company materials and supplies
- Created recipes and menus using my knowledge of market demand and liquors
- Cleaned and sanitized the bar area, beer lockers, refrigeration, and storage areas on a regular basis
- Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business
- Completed accurate inventory records to thwart out malicious activities and behaviors
- Effectively communicated with kitchen staff about customer allergies, dietary requirements, and other special requests
- Established relationships with all involved, including the owners and other shift leads
- Secured talent for special events the bar was having
- Provided excellent and professional service to ensure guest satisfaction
- Was in charge of overseeing and monitoring all cash drawers, as well as reconciling drawers against cash register reports at the end of the day
- Oversaw and trained staff on how to prepare and deliver drinks, handle food and money, and set up and break down the bar at the start of each shift to make operations run smoothly
- Informed a team of 15 employees about menu changes and procedures
- Established rules for ejecting problem customers from the bar to reduce liability and maintain a pleasant environment.
Trainer/Bartender/shift lead FOH
Chuy's
Houston, TX
04.2018 - 08.2022
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Assisted by answering phones, responding to guest inquiries, hosting, working in to-go and/or providing information about the restuarants services during downtime
- Observed food preparation, production, and plating for quality control
- Continuously evaluated FOH employees to effectively align workflows for optimal area coverage and customer satisfaction
- Provided management with continuous updates on each trainee and/or FOH teammate to ensure proper guest satisfaction
- Informed 100s of employees about menu changes and procedures on a daily basis
- Used discretion and good judgment when it came to using company materials and supplies
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Utilized Micros as the company's POS and Hot Schedules to meet the scheduling needs of employees
- Oversaw and trained staff on how to prepare and deliver drinks, handle food and money, and set up and break down the bar at the start of each shift to make operations run smoothly
- Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers
- Cleaned and sanitized the bar area, beer lockers, refrigeration, and storage areas on a regular basis
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
- Performed various bar trainings, observed and evaluated bartender/servers, and tweaked steps to create outstanding performances
- Provided support and mentoring to new team members as they learned various service and hospitality duties and tasks
- Followed all safety procedures and protocols when using equipment and moving hazardous chemicals to avoid mishaps and accidents
- Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business
- Had professional interactions with customers, peers, and all Chuys mgmt and other trainers which aided in the development of clear communication and active listening skills
- On-site training was provided by me
- Devised balanced shift schedules in order to keep the bar reasonably staffed during peak periods while also maximizing bartender earnings
- Oversaw a team of skilled bartenders/servers workers who prepared drinks and served meals
- Increased restaurant revenue by upselling menu items and explaining new featured offerings to customers.
Head Bartender And Bar Manager
Loaded Barrels
Houston, TX
02.2020 - 05.2021
- Maintained a welcoming, safe, and enjoyable atmosphere for bar and lounge patrons
- Create custom cocktails for the seasonal bar menu
- In charge of placing orders for goods and services
- Make liquor purchases and keep track of the bar's inventory
- Keep track of stock levels to avoid critical item shortages
- Provide exceptional customer service
- Hired and trained new bartenders to meet the company's standards
- Verifying a customer's identification to ensure that they are of legal drinking age
- Am in charge of all financial transactions and payroll duties
- I'm in charge of a bartending crew and am accountable for their sales goals and standards.
Bartender
Whiskey River North
Houston, TX
03.2020 - 05.2020
- Was able to prepare and serve more than 20 drinks at a time in a high-volume setting
- Double-checked ID cards to ensure bar patrons were of legal drinking age
- Stock the bar with beer, wine, and liquor, as well as ice, glassware, and napkins
- Work well under pressure in a fast-paced environment with lots of distractions and interruptions
- Excelled at serving mixed drinks and beer in an overly chaotic, loud, outdoor environment
- Kept an accurate cash drawer of $500 per shift.
Education
Holistic Health Coach - Health Coaching
INN Institute For Integrative Nutrition
NYC, NYNursing - Associate of Science -
N. HARRIS Community College
Houston, TX01.2002
Skills
- Adaptive team player and service driven leader
- Recruitment
- High-volume dining
- Self-motivated
- Conflict resolution
- Food plating and presentation
- Skilled in many POS systems such as Micros, Toast, and Scheduling
- Inventory controls
- MS Office
- Customer service
- Safe food handling
- Supervision
- Cleanliness
- Team liaison
- Regulatory compliance
- Staff development
- Strong verbal communication
- Team Leadership
- Team building
- Interpersonal and written communication
- First Aid/CPR
- Problem resolution
- Food Preparation and Safety
- Crowd Control and Security
- Customer Service
- Recipe and Menu Memorization
- Serving and Bussing
- Knowledge of Craft and Microbrews
- Food Service Management
- Maintaining a Clean Bar
- Extensive Spirits Knowledge
- Stamina and Endurance
- Adaptive team player and service driven leader
- Good Conversationalist
- Cash Handling and Management
- Suggestive Selling
- Billing and Payment Processing
- Name of System] POS
- Patron Rapport
- Supply and Inventory Maintenance
- Custom Drink Preparation
- Dining Room Management
- Energetic and Outgoing
- Wine and Beer Recommendations
- Craft Cocktail Preparation
- ABC Regulations
- Safe Food Handling Procedures
- Food and Beverage Management
- Ability to Lift 30 Pounds
- Team Training
- Banquet Events
- Guest Satisfaction
- Organizational Abilities
- Ordering Procedures
- Health Code Compliance
- Cocktail List Development
- Clear and Effective Communication
- Servsafe Certified
- Bar Operations Management
- Identification Verification
- Glassware Management
- Responsible Alcohol Service
- Monitoring Alcohol Consumption
- Ordering Bar Supplies
- Responsible Serving
- Reconciling Cash Drawers
- Aloha POS
- New Hire Training
- Anticipating Guest Needs
- Excellent Judgment
- Hospitality and Accommodation
- Extensive Beer Knowledge
- Preparing Garnishes
- Teamwork and Professionalism
- Liquor, Beer and Wine Knowledge
- Pair Food and Wine
- Attending Multiple Customers
- Handling Difficult Customers
- Mixology Techniques
- Classic Cocktails
- Complex Problem-Solving
- Cash Register Operation
- Credit and Cash Transactions
- High-Volume Environments
- Liquor Law Compliance
- Alcohol Ordering
Certification
- TABC CERTIFIED
- FOOD HANDLERS First Aid/CPR Certified
- FOOD HANDLERS
- First Aid/CPR Certified
- ServSafe
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don't you dare underestimate the power of your own instinct.
Barbara Corcoran
Timeline
Bartender Shift Manager
Uncle Albert's Pub
09.2021 - 11.2022
Bartender
Whiskey River North
03.2020 - 05.2020
Head Bartender And Bar Manager
Loaded Barrels
02.2020 - 05.2021
Trainer/Bartender/shift lead FOH
Chuy's
04.2018 - 08.2022
Holistic Health Coach - Health Coaching
INN Institute For Integrative Nutrition
Nursing - Associate of Science -
N. HARRIS Community College