Brenda Valera
Irving,TX
Overview
12
12
years of professional experience
Work History
Returns/ Packing Lead
Neiman Marcus
Dallas, TX
03.2024 - Current
- Organized and supervised a team of 10 packers to ensure efficient packing and returns operations.
- Conducted regular audits of packing process to ensure compliance with standards.
- Provided technical support for troubleshooting any machine malfunctions during the packing process.
- Prepared and submitted reports to supervisor.
- Prepared research reports, summaries, and presentations.
- Provided customer service support for inquiries, complaints, and returns.
Returns Coordinator
Neiman Marcus
Dallas, TX
02.2019 - 02.2024
- Assisted customers with return inquiries and provided product information.
- Coordinated with logistics to manage incoming and outgoing return shipments.
- Maintained accurate records of return transactions using inventory management systems.
- Collaborated with merchandising teams to ensure proper restocking of returned items.
Order Picker
Michaels Distribution Center
Dallas, TX
02.2015 - 12.2015
- Selected and picked orders accurately from warehouse shelves for timely distribution.
- Inspected products for quality standards before packaging and shipment.
- Maintained organized inventory by labeling and sorting items efficiently.
- Collaborated with team members to ensure smooth workflow in order processing.
Cashier
Little Caesars
Houston, TX
03.2013 - 12.2014
- Processed customer transactions using cash register efficiently.
- Managed inventory by restocking items as needed throughout shifts.
- Handled customer inquiries and resolved issues promptly.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Skills
- Inventory management
- Machine troubleshooting
- Quality control
- Report preparation
- Data analysis
- Customer service
- Problem solving
- Effective communication
- Workplace cleaning
- Workstation organization
- Team collaboration
- Self motivation
Languages
English
Professional
Spanish
Professional
Timeline
Returns/ Packing Lead
Neiman Marcus
03.2024 - Current
Returns Coordinator
Neiman Marcus
02.2019 - 02.2024
Order Picker
Michaels Distribution Center
02.2015 - 12.2015
Cashier
Little Caesars
03.2013 - 12.2014