Brenda Valera
SAKS GLOBAL
Dallas
2
Languages
7
years of professional experience
Dedicated and results-driven warehouse professional with experience in supply chain operations, team leadership. Proven ability to lead high-performing teams, improve operational efficiency, ensure compliance with company standards, and support organizational goals. Strong background in training employees, analyzing performance metrics, and collaborating with cross-functional teams in fast-paced distribution environments. Bilingual in English and Spanish.
Work History
Packing Lead
1 Year 5 Months- Supervised and organized a team of 36 associates to ensure efficient department operations.
- Lead daily packing operations to ensure productivity, quality, and accuracy standards are met.
- Supervise and support team members while maintaining a safe and efficient work environment.
- Monitor workflow and address operational issues to meet department goals.
- Assist leadership with process improvements and employee development initiatives.
- Ensure compliance with company procedures and quality standards.
- Provided technical support and troubleshooting for printer and packing equipment issues.
- Assisted supervisors by preparing attendance, productivity, and departmental performance reports.
- Created monthly presentations to communicate company updates and business objectives to associates.
- Cross-trained and supported multiple departments including inventory control, stocking, and order filling.
- Served as a trainer for the Salesforce Returns Program, helping employees adapt to new processes and systems.
Returns Lead
2 Months- Collaborated with coordinators and management teams to ensure execution of established operational procedures.
- Assisted return associates with inquiries and complex customer return transactions.
- Supported daily operations by ensuring team members followed proper return procedures.
- Worked closely with leadership to train and onboard new coordinators.
- Contributed to continuous improvement initiatives across the department.
- Supported continuous improvement efforts by promoting teamwork, productivity, and adherence to quality standards.
- Proven ability to lead and motivate teams in the supervisor's absence while ensuring productivity goals are met.
- Experienced in preparing and maintaining productivity and attendance reports, monitoring performance, and supporting operational efficiency.
Returns Coordinator
4 Years 9 Months- Assisted Return Agents with customer inquiries and provided support in processing returned orders efficiently and accurately.
- Collaborated with a team of Return Agents to ensure compliance with established return procedures and company policies.
- Partnered with leadership to train and onboard new Coordinators, helping them understand operational processes and performance expectations.
- Inspected returned products to verify quality standards and determine eligibility for restocking.
- Collaborated with cross-functional teams to resolve return discrepancies and enhance customer satisfaction.
Education
High School Diploma
Skills
Team Leadership & Employee Development
Warehouse & Distribution Operations
Quality Control & Process Improvement
Report Preparation
Attendance & Production Monitoring
Customer Service
Training & Coaching
Problem Solving & Troubleshooting
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Packing Lead
SAKS GLOBAL
03.2025 - CurrentRead More
Returns Lead
Neiman Marcus Group, Inc
12.2024 - 02.2025Read More
Returns Coordinator
Neiman Marcus Group, Inc
02.2020 - 11.2024Read More
Central High School
High School Diploma
Read More