Shauna Burgara
Williams-Sonoma
Fullerton,CA
2
Languages
9
years of professional experience
Accomplished operations leader with more than nine years of progressive leadership experience in high-volume distribution and warehouse operations. Proven ability to build and lead teams of 30–50 associates, improve productivity, reduce operating costs, and consistently exceed performance expectations in fast-paced environments. Recognized for leading startup facilities, developing cross-functional teams, improving shipping compliance from 37% to 98%, and increasing OS&D performance from 75% to 99.9% through process improvements, accountability, and employee development. A hands-on leader known for building strong teams, solving operational challenges, and creating a culture focused on safety, efficiency, and continuous improvement.
Work History
Outbound Lead
1 Year 10 Months- Decreased OS&D performance from 75% to 99.9%, dramatically reducing shipping errors and customer issues.
- Improved Shipping Compliance from 37% to 98% through process improvements, associate coaching, and performance management
- Transportation and department collaborations to meat deadlines and daily shipping goals.
- Helped support and guide Tracy operations to maintain scorecard metrics compliance.
Operations Manager
2 Years 1 Month- Selected to help launch a new 1.2-million-square-foot distribution center, transforming an empty warehouse into a fully operational facility.
- Managed daily operations across Receiving, Picking, Shipping, Recon, Repack, Waving, and Off-Site Operations.
- Successfully led and developed teams of 30–50 associates, creating a culture built on accountability, teamwork, and operational excellence.
- Designed and managed an off-site warehouse operation that increased storage capacity while producing significant cost savings.
- Developed cross-trained teams capable of supporting multiple departments, reducing overtime and increasing labor flexibility.
- Worked closely with senior leadership to improve productivity, labor planning, workflow, and overall operational performance.
Inbound Lead
1 Year 5 Months- Managed inbound operations utilizing GT Nexus and PKMS warehouse management systems.
- Improved receiving efficiency through labor planning and process improvements.
- Promoted a strong safety culture while identifying opportunities to reduce labor costs.
- Mentored associates and developed future leaders through hands-on coaching.
Operations Lead
2 Years 6 Months- Supported startup operations for a new distribution center.
- Managed Picking, Recon, and Outbound operations while consistently meeting daily production goals.
- Collaborated with Transportation to maintain on-time customer deliveries.
- Monitored productivity metrics and implemented corrective actions to improve operational performance.
- Trained and developed associates to support internal promotions and operational flexibility.
- Recruited and trained 30ish new employees in 2019 helping build leadership.
UPS Lead
1 Year 5 Months- Supervised daily domestic and international shipping operations.
- Reduced shipping turnaround time from three days to less than 24 hours, improving customer satisfaction and operational efficiency.
- Partnered with retail locations to eliminate stockroom backlogs and improve workflow.
- Ensured compliance with international shipping requirements and carrier standards.
Skills
Operations Leadership
Warehouse & Distribution Management
Team Leadership & Employee Development
Cross-Training & Workforce Development
Cost Reduction Strategies
Labor Planning & Productivity
Transportation Coordination
Safety & OSHA Compliance
WMOS
PKMS
GT Nexus
Kronos
Yard View
Compass
QlikView
Microsoft Excel
Microsoft Word
Microsoft Outlook
LEADERSHIP PHILOSOPHY
I believe successful operations begin with strong leadership. I lead by example, build trust through accountability, and invest in developing people. My focus is creating highly engaged, cross-trained teams that deliver exceptional results while continuously improving safety, efficiency, and cost performance. I take pride in identifying opportunities that strengthen operations, reduce expenses, and help both associates and the business succeed.
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Outbound Lead
Williams-Sonoma
09.2024 - CurrentRead More
Operations Manager
Williams-Sonoma
08.2022 - 09.2024Read More
Inbound Lead
Williams-Sonoma
02.2021 - 07.2022Read More
Operations Lead
Williams-Sonoma
07.2018 - 01.2021Read More
UPS Lead
Williams-Sonoma
02.2017 - 07.2018Read More