Brenda VAUGHN
Roanoke,VA
Summary
Experienced and hardworking Field Service Technician adept at servicing, troubleshooting, and repairing equipment. Demonstrated expertise in diagnosing, repairing, and optimizing a variety of equipment. Strong troubleshooting skills, ability to work independently, and a customer service orientation are key strengths.
Overview
9
9
years of professional experience
Work History
Digital Field Service Technician
NCR Voyix
Atlanta, GA
08.2015 - Current
- Inspected and tested mechanical products to locate defects or malfunctions.
- Replaced faulty parts or components following diagrams or blueprints.
- Completed all necessary paperwork for service calls in a timely manner.
- Provided technical support to customers over the phone and via email.
- Calibrated instruments according to established procedures.
- Performed troubleshooting on electronic circuits and systems.
- Maintained customer records and updated software applications as required.
- Responded promptly to emergency service requests from clients.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Disassembled defective machines for repair or replacement of parts.
- Prepared detailed reports documenting service activities performed on each job site.
- Kept up-to-date knowledge of industry trends, regulations, safety standards.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Operated hand tools and power equipment according to corporate safety procedures.
- Performed annual and preventive system service maintenance.
- Diagnosed and repaired mechanical issues according to industry standards.
- Drove and maintained company vehicle, keeping in peak condition.
- Explained and demonstrated equipment operations to customer.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Observed field safety protocols to prevent injuries and accidents.
- Trained customers on equipment after installation.
- Mentored and trained new employees on processes, flow and safety procedures.
- Communicated with vendors, upper management, and peers.
- Documented repair methods and maintenance processes to improve support analysis.
- Installed new components or replaced defective parts to restore functionality.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Education
Associate of Applied Science - Electronics Technology
ITT Technical Institute
Roanoke, VA06-2014
Skills
- Preventive Maintenance
- Technical Analysis
- Customer Service
- Work Order Management
- Equipment Inspection
- Technical Troubleshooting
- Device Installation
- Equipment Repair
- Electrical Troubleshooting
- Fault diagnosis
- Issue Escalation
- Inventory Management
- Hardware and software installation
- Relationship Building
- Hardware Repair
- Hand tools proficiency
- Vehicle Maintenance
- Troubleshooting and repair
- Mechanical Aptitude
- Diagnostic Testing
- Route Planning
- Valid Driver's License
- Problem-Solving
- Positive Attitude
- Power Tools
- Courteous and Professional
- Technical Support
- Work Orders
- Work order prioritization
- Timely Reports Completion
- Workflow Management
- Accountability and Work Ethic
Affiliations
- I enjoy riding my motorcycle
- I like to paint
- I enjoy camping and spending time with children
Timeline
Digital Field Service Technician
NCR Voyix
08.2015 - Current
Associate of Applied Science - Electronics Technology
ITT Technical Institute
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