Brenda Vega
Kansas City,KS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Long Motor Corporation
01.2026 - Current
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Customer Service
Commerce Bank
09.2020 - 11.2025
- Conducted loan applications ensuring state and federal laws are in compliance.
- Utilized advanced banking software
- Conducted certain verifications to ensure BSA Compliance
- Maintained cash drawer balances
- Nightly and daily audits
- Identifying new sales opportunities with current and new clients
- Maintained confidentiality with clients at all times
- Opening and closing business and personal accounts
- Ensuring high quality customer service
Customer Service Representative
Centrinex
07.2019 - 11.2019
- Setting high expectations for customer reviews and service
- Exceeding expectations for inbound and outbound calling daily
- Processing loans
- Sending out denial and approval letters
Account Manger
Autobank
06.2017 - 08.2019
- Collections analyst
- Settling over due accounts
- Repossession process
- Negotiated payment arrangements
- Maintained over 400 portfolios
Executive Owner
Pro LLC Cleaning Company
09.2015 - 05.2017
- Managed a team of 8 employees
- Handling hiring process, training, performance overview
- Handle all financial operations
- Promote company growth and profitability
Manager
Cricket Wireless
07.2013 - 10.2015
- Identifying customer needs
- Collaborated with upper management to develop solutions
- Developed strategy to increase sales
- Managed team meetings with employees to address concerns
- Increased customer satisfaction
- Enforced sales training and product knowledge
Education
Highschool -
J.C Harmon
05-2012
Skills
- Spanish/English Bi-lingual
- Leadership
- Communication
- Team Work
- Adaptability
- Time Management
- Creativity
- Cash handling
- Microsoft suite
- Mainframe
- Ayava
- Okta
- Teller System
- Account updating
- Complaint resolution
- System implementation
- Product sales
- Money handling
- Team collaboration
- Spreadsheets
Certification
- notatary License - 12/1/2026
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Long Motor Corporation
01.2026 - Current
Customer Service
Commerce Bank
09.2020 - 11.2025
Customer Service Representative
Centrinex
07.2019 - 11.2019
Account Manger
Autobank
06.2017 - 08.2019
Executive Owner
Pro LLC Cleaning Company
09.2015 - 05.2017
Manager
Cricket Wireless
07.2013 - 10.2015
Highschool -
J.C Harmon