Brenda Velasquez
Cypress,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Substitute Teacher, K-5
Cy Fair Independent School District
Houston , TX
09.2022 - Current
- Developed creative instructional strategies to keep students engaged and motivated.
- Monitored student performance and provided feedback to inform instruction.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
- Collaborated with other educators to plan and review instruction.
Bilingual Lease Representative
General Motors Financial
San Antonio , TX
03.2018 - 07.2022
- Responsible for analyzing, accurate annotation, and proper disposition accounts. Advised clients by addressing customer concerns, investigating account discrepancies, and resolving issues with proper security measures while accessing customer records.
- Utilized multiple software databases to extract, obtain and analyze repossession claims for reinstatement services in accordance with local and state laws.
- Ensured actions are in compliance with company policies and procedures regarding lease contracts for each state.
- Responsible for administrative office procedures, managing accounts, and accurate translations from Spanish to English for accurate documentation.
- Demonstrated integrity and work ethics to retain existing customers, and gain new business while processing lease accounts,
- Managed over 50 customer calls per day.
Legal Administrative Assistant-Intern
Bexar County Criminal District Attorney
San Antonio , TX
01.2017 - 05.2017
- Maintained confidentiality and security of sensitive information to protect the privacy and security of company data.
- Organized materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Prepared and edited documents and reports for quality and accuracy.
Education
Master of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH05.2022
Bachelor of Arts - Political Science
Our Lady of The Lake University
San Antonio, TX11.2017
Skills
- Group and Individual Instruction
- Database and Client Management Systems
- Confidentiality and Data Protection
- Document and File Management
- Lesson Implementation
- Bilingual in Spanish and English
- Research and Analytical Skills
- Customer Relations and Communications
- Microsoft Office
- PowerPoint Presentations
- Problem-Solving Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Substitute Teacher, K-5
Cy Fair Independent School District
09.2022 - Current
Bilingual Lease Representative
General Motors Financial
03.2018 - 07.2022
Legal Administrative Assistant-Intern
Bexar County Criminal District Attorney
01.2017 - 05.2017
Master of Science - Criminal Justice
Southern New Hampshire University
Bachelor of Arts - Political Science
Our Lady of The Lake University
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