Brenda Velasquez
Los Angeles,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
The Social Hog
01.2018 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CA06.1999
Skills
- Complaint Resolution
- Call Management
- Account Updating
- Data Collection
- Data Entry
- Report Generation
- Customer Service
- Call Center Operations
- Filing
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
The Social Hog
01.2018 - Current
High School Diploma -
El Rancho High School
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