Brenda Vernon
Cheswick,PA
Summary
A highly motivated with a background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
9
9
years of professional experience
Work History
Live Sale Associate
Crystal River Gems
Pittsburgh, Pennsylvania
12.2023 - Current
- Developed and maintained relationships with customers to ensure customer satisfaction.
- Utilized point-of-sale software to process payments quickly and accurately.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Uploaded photos, videos or images to online storefronts or other shopping websites.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Listened to customer needs to identify and recommend best products and services.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Sales Associate
Crystal River Gems
12.2023 - Current
- Livesales on Tiktok, Facebook, and Instagram
- Retail sales
- Organize merchandise
- Packing and Shipping fragile objects
- Producing shows
- Warehouse organization
- Customer Service
Front Desk Receptionist
Camp Bow Wow
Pittsburgh, Pennsylvania
08.2018 - 12.2023
- Greeting clients and creating reservation requests.
- Conducting camper interviews.
- File paperwork.
- Promptly answering phone calls.
- Checking vaccine paperwork.
- Cleaned and maintained kennels, holding areas
- Assisted in the training of new staff to ensure quality care and service.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Performed basic grooming tasks such as nail trimming, ear cleaning and teeth brushing on certain breeds of dogs.
- Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys and other areas used by the dogs.
Store Manager
Top Hat Tuxedo
03.2018 - 08.2019
- Oversee all production
- Consult customers on formal wear and wedding attire
- Problem solve unique demands of customers
- Apply seamstress needs when needed
- Manage high volume of customers
- Customer Service
Merchandise Manager
Top Hat Tuxedo
10.2015 - 03.2018
- Oversaw shoe production
- Dressed mannequins
- Organized merchandise
- Fitted and measured customers
- Customer Service
Gallery Intern
Panza Frame & Gallery
04.2016 - 01.2017
- Established relationships with artists and customers
- Helped customers conceptualize frame designs
- Assisted in art installations
- Utilized framing equipment
- Customer service
Education
Associates Degree - Fine Art
Community College of Allegheny County
05-2025
Pre-College Painting -
Carnegie Mellon University
05.2017
Diploma -
Fox Chapel High School
01.2017
Skills
- Customer service
- Art installation
- Inventory management
- Sales expertise
- Adobe Photoshop
- Adobe Lightroom
- Adobe Illustrator
- Scheduling appointments
- Customer/Client relations
- Team building
- Artistic techniques
- Dependable
- Printmaking techniques
- Content creation
Accomplishments
- Scholarship to CMU Pre-college classes
- Scholarship Slippery Rock University
- Scholastic Gold Key awarded for 2 artworks
- Published Poem in Imagine magazine 2017- Title: Scrolling
- National Art Honor Society Member
- Submitted Art work to Art Exhibitions
- Curator of Goats Gallery
- Sold Commission Art works
References
- Sarah Nicole, Assistant Manager, Top Hat Tuxedo, (724)-816-0267, 933 Freeport Rd, Pittsburgh, PA, 15238
- Jennifer Panza, Manager, Panza Frame and Gallery, (412)-378-1829, 115 Sedgwick St, Millvale, PA, 15209
- Jenna McDermot, Front Desk Receptionist, Camp Bow Wow, (412)-880-3952, 2327 Babcock Blvd, Pittsburgh, PA, 15237
- Kennedie Morris, Sales Associate, Crystal River Gems, (412)-378-9691
- Jody Shell, Art Teacher, Fox Chapel High School, (412)-967-2400, 611 Field Club Rd, Pittsburgh, PA, 15238
Languages
English
Native/ Bilingual
German
Limited
Affiliations
- Deans List 4 semesters in a row
- Eligible for Honors
Timeline
Live Sale Associate
Crystal River Gems
12.2023 - Current
Sales Associate
Crystal River Gems
12.2023 - Current
Front Desk Receptionist
Camp Bow Wow
08.2018 - 12.2023
Store Manager
Top Hat Tuxedo
03.2018 - 08.2019
Gallery Intern
Panza Frame & Gallery
04.2016 - 01.2017
Merchandise Manager
Top Hat Tuxedo
10.2015 - 03.2018
Associates Degree - Fine Art
Community College of Allegheny County
Pre-College Painting -
Carnegie Mellon University
Diploma -
Fox Chapel High School
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