Niaomi Gordon
Brooklyn,NY
Summary
Dedicated customer service representative, dedicated to providing quality care for ultimate customer satisfaction. Confirmed ability to maintain and establish excellent communication and relationships with clients. Adept in general cash handling and finance transaction. Great at identifying customers needs and delivering a solution to all problems to the best of my ability. Great time management and knowledge of the customer service industry. Excellent communication, hardworking and ready to join my next team
Overview
7
7
years of professional experience
Work History
Sale Associate/ Customer Service Associate
East Coast Restaurant Ny
06.2018 - 10.2025
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Meet and exceeded productivity targets by handling every interaction with top -notch customer service.
- Organized and prioritized tasks and activities and worked with strict timeframes and deadlines.
- Recommended improvements to products and services to mitigate complaints.
- Consulted with customers regarding needs and addressed concerns.
- Accurately handle cash register for the next shift.
- Closing out of cash register after each shift and recording sales for each shift for the week.
Sales Associate
Marshalls Store
11.2021 - 09.2022
- Delivered excellent customer service skills and support
- Strong organizational skills with attention to detail
- Worked effectively with supervisors and peers to accomplish tasks and to meet store goals
- Potential of balancing multiple tasks at once
- Handled cash register
- Scan and handle merchandise
- Move merchandise from different floors and reorganized merchandise 40 pound
- Back up cashier
- Support in different departments in the store with stock and reorganize merchandise
- Push and stock merchandise on the sales floor
- Work with the Mark down team to mark down all items in the store
Sales Associate
Blends By Us
06.2021 - 11.2021
- Organized new merchandise using signage and attractive displays to boost customer sales.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store , products and services information.
- Build trusting relationships with customers by making personal connections
Education
High School Diploma -
The School For Human Rights
Brooklyn, NYSkills
- Customer service
- Organization
- Multitasking skills
- Excellent Communication
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Cash handling
- Time management
Languages
English
Full Professional
Timeline
Sales Associate
Marshalls Store
11.2021 - 09.2022
Sales Associate
Blends By Us
06.2021 - 11.2021
Sale Associate/ Customer Service Associate
East Coast Restaurant Ny
06.2018 - 10.2025
High School Diploma -
The School For Human Rights