Angelica Tiwaa
1240 Indo Place Hyattsville,MD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Sale /Customer Service Associate
Staples
10.2020 - Current
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Sales Associate
Apogee Retail
03.2017 - 07.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor of Science - Nursing
Bowie State University
Bowie, MDHigh School Diploma -
Fairmont Heights High School
Capitol Heights, MD05.2019
Skills
- Clerical Support
- Team Collaboration
- Customer Support
- Appointment Scheduling
- Multi-Line Phone Systems
- Customer service orientation
- Stock management
- Attention to Detail
- Time Management
- Customer Service
- Microsoft Excel
- Information Security
Timeline
Sale /Customer Service Associate
Staples
10.2020 - Current
Sales Associate
Apogee Retail
03.2017 - 07.2020
Bachelor of Science - Nursing
Bowie State University
High School Diploma -
Fairmont Heights High School
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