Joyce Bain
Las Vegas,NV
Overview
10
10
years of professional experience
Work History
Customer Service /Customer Service Associate
Walmart
Salem, VA
05.2018 - 11.2023
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Manager
Loan Max
Roanoke, VA
03.2014 - 05.2018
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
GED -
Arnold R Burton
Roanoke, VA06.1997
Skills
- Team Collaboration
- Clerical Support
- Customer Support
- Appointment Scheduling
- Problem Resolution
- Guest Services
- Customer Relationship Management (CRM)
Timeline
Customer Service /Customer Service Associate
Walmart
05.2018 - 11.2023
Manager
Loan Max
03.2014 - 05.2018
GED -
Arnold R Burton