Mateo Arteaga
Levittown,PA
Summary
Dynamic customer service professional with extensive experience at Wawa, excelling in conflict resolution and employee training. Proven track record of enhancing team performance and customer satisfaction through effective communication and critical thinking. Skilled in inventory management, ensuring optimal product availability while delivering exceptional service in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Lead/Customer Service Associate
Wawa
Fairless Hills, PA
07.2023 - Current
- Trained new employees on operational procedures and customer engagement techniques.
- Assisted in inventory management, ensuring availability of popular items.
- Resolved escalated issues from team members or customers in an efficient manner.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Handled customer inquiries and complaints in a professional manner.
Waiter/Restaurant Busser
The New Madison
Levittown, PA
10.2022 - 02.2023
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Delivered food and beverages promptly to tables.
- Maintained cleanliness and organization of dining area and utensils.
- Processed customer payments accurately using point-of-sale system.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Checked with customers to ensure that they were enjoying their meals.
- Took orders from patrons accurately and efficiently.
- Greeted guests and answered questions about menu items.
Education
Criminal Justice
Arcadia University
Glenside, PA05-2027
Bachelor of Arts - Criminal Justice
Gwynedd Mercy University
Gwynedd Valley, PACriminal Justice
Bucks County Community College
Newtown, PASkills
- Customer service
- Conflict resolution
- Team collaboration
- Employee training
- Inventory management
- Critical thinking
- Effective communication
- Customer relations
Affiliations
- Played baseball through high school, as well as freshman year of college.
- exercising
- Golfing
Accomplishments
- Deans list at Gwynedd Mercy University and Bucks County Community College.
- Promoted at Wawa to Lead.
Certification
- RAMP certified in the state of Pennsylvania. (Responsible Alcohol Management Program)