Lea Nardone
Netcong
Summary
Motivated Business Administration and Finance student pursuing a bachelor's degree with over three years of experience in retail leadership, customer service, and team operations. Seeking opportunities to apply strong communication, organizational, and analytical skills in a professional business setting.
Overview
5
5
years of professional experience
Work History
Lead/Customer Service Associate/Shop From Home Associate
ShopRite
11.2021 - Current
- Provided prompt, friendly customer service by resolving order issues and answering questions.
- Led daily Shop From Home operations by assigning tasks, monitoring order progress, and coordinating team workflow.
- Trained new associates on order fulfillment procedures, customer service standards, and store policies.
- Picked and packed online grocery orders while maintaining high accuracy and efficiency.
- Communicated with customers regarding substitutions and order updates.
- Used handheld inventory and order management devices to fulfill customer orders.
- Helped maintain a clean, organized, and efficient work environment.
Education
Bachelor of Science - Business Administration & Finance
Centenary University
05.2027
Associate of Science - Business Administration & Finance
County College of Morris
05.2025
Skills
- Customer service
- Team leadership
- Communication
- Organization
- Time management
- Problem-solving
- Complaint handling
- Microsoft Word & Excel
- Attention to detail
- Fast learner
Websites
Accomplishments
Dean’s List — County College of Morris & Centenary University
Timeline
Lead/Customer Service Associate/Shop From Home Associate
ShopRite
11.2021 - Current
Bachelor of Science - Business Administration & Finance
Centenary University
Associate of Science - Business Administration & Finance
County College of Morris
Honors & Volunteer Experience
Go Green Club, Volunteer, 2021, 2022, Participated in environmental cleanup and recycling initiatives.