Mario J. Guzman
Clifton,NJ
Summary
Dynamic customer service professional with extensive experience at Wawa, excelling in enhancing customer satisfaction and operational efficiency. Proven ability to manage teams, resolve complaints, and ensure food safety compliance. Skilled in multitasking and effective communication, consistently delivering quality service and maintaining high standards in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Customer service associate, Lead customer service associate, Team supervisor, Customer service supervisor
Wawa
Garfield, New Jersey
02.2025 - Current
- Resolved customer complaints by providing effective solutions, resulting in enhanced satisfaction.
- Oversaw daily store operations, ensuring organized and efficient workflow during shifts.
- Designated employee roles and managed break schedules to ensure adequate coverage.
- Oversaw staff workflow to ensure smooth and efficient operations.
- Managed daily deli operations, including food preparation, inventory organization, cleanliness, and food safety by ensuring all products remained within expiration and freshness guidelines.
- Coordinated meal transitions between breakfast, lunch, and dinner menus, monitored product availability, updated menu items, and organized employee breaks to optimize service flow.
- Counted and balanced cash registers, received and checked in vendor deliveries, and monitored food temperatures to ensure accuracy, quality, and compliance with food safety standards.
- Operated the cash register, processed customer transactions, coordinated takeout orders with delivery drivers, and maintained a clean, organized sales floor.
- Prepared sandwiches and beverages efficiently while maintaining quality, speed,presentation,cleanliness standards; organized and restocked food, coffee, and drink stations.
- Conducted regular inventory cycle counts to ensure accuracy and maintain proper stock levels.
- Updated and maintained store planograms to ensure product displays followed company standards.
- Monitored store technology and equipment, submitting service tickets and following up to ensure issues were resolved in a timely manner.
Pool Technician
Preferred Pool Management
Fairfield, New Jersey
05.2024 - 02.2025
- Maintenance on pools
- Basic repairs on pool plumbing system (replacing valves, leak detection and repair)
- General pool pumps maintenance
- Maintenance on pool filters
- Maintenance on heaters
- Powerwash
- Winterize pool system
General Associate
Planet Fitness
Clifton, New Jersey
01.2020 - 05.2024
- Front Desk Attendant
- Opener
- Over night Cleaner
General Associate
Fabian 8 Cinema
Paterson, New Jersey
11.2018 - 01.2020
- Concession Stand
- Usher
- Gameroom Attendant
General Associate
Burger King
Wayne, New Jersey
01.2016 - 01.2018
- Front Cash Register
- Drive Thru Window
- Kitchen
Education
Plumber Apprenticeship Program -
HoHoKus School of Trade and Technical Sciences
Paterson, NJ02-2024
High School -
Passaic County Technical institute
Wayne, New Jersey06-2019
Skills
- Effective communication skills
- Rapid learner
- Heavy lifting capability
- Multitasking ability
- Customer satisfaction
Languages
English, Spanish
Timeline
Customer service associate, Lead customer service associate, Team supervisor, Customer service supervisor
Wawa
02.2025 - Current
Pool Technician
Preferred Pool Management
05.2024 - 02.2025
General Associate
Planet Fitness
01.2020 - 05.2024
General Associate
Fabian 8 Cinema
11.2018 - 01.2020
General Associate
Burger King
01.2016 - 01.2018
Plumber Apprenticeship Program -
HoHoKus School of Trade and Technical Sciences
High School -
Passaic County Technical institute