Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Jessica Melendez

Union Beach

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.

Overview

13
13
years of professional experience

Work History

Sales Supervisor/Customer Service Cashier/Sales Associate

Designer Shoe Warehouse
Holmdel
03.2023 - 06.2025
  • Intervened in difficult customer situations to resolve issues quickly and efficiently.
  • Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company.
  • Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
  • Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
  • Demonstrated high level of customer service by engaging clients and offering sales floor assistance.

Sales Supervisor Sales Floor Associate Cashier

Designer Shoe Warehouse
Staten Island
10.2019 - 06.2025
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Achieved efficient checkout processes by swiftly scanning items and handling payment transactions.
  • Provided training for new hires, improving their competency in sales techniques and store policies.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Exceeded sales targets through effective product recommendations and upselling strategies.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Contributed to visual merchandising efforts by creating eye-catching displays that attracted customers'' attention.
  • Participated in store promotions and special events to drive foot traffic and increase overall sales performance.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Boosted customer satisfaction by providing excellent service and addressing inquiries in a timely manner.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Managed multiple customer requests simultaneously by prioritizing tasks and efficiently delegating work among team members.
  • Resolved customer complaints professionally, resulting in increased loyalty and repeat business.
  • Collaborated with team members to achieve high-performance sales goals, fostering a positive work culture.
  • Supported loss prevention initiatives by monitoring potential shoplifting activity and reporting suspicious behavior to management.
  • Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
  • Identified potential opportunities for new business development activities.
  • Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
  • Supported team members by assisting in upselling products and services and closing sales with customers.
  • Supported business performance targets to drive improvements in sales and customer satisfaction levels.
  • Greeted customers and provided friendly customer service.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Assisted customers with locating merchandise within the store.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Operated cash registers to process payments for goods and services.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Complied with all health and safety regulations while performing job duties.
  • Balanced cash drawers at the end of each shift.
  • Resolved customer complaints in a professional manner.

Cook/Expo/Dishwasher/Catering Assistant

Buffalo Iron Works
Buffalo
10.2015 - 08.2016
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Monitored stock levels of food items and ordered more when necessary.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Ordered supplies as needed for the kitchen.
  • Performed basic administrative duties such as inventory management, ordering supplies.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Managed portion control using correct utensils during preparation and plating.
  • Set up and performed initial prep work for soups, sauces, and salads.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Prepared meats, vegetables or desserts according to orders or instructions.

Pharmacy Technician/Cashier/drive Thru

Rite-Aid Pharmacy
Buffalo
12.2015 - 03.2016
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Managed filing of prescriptions, both electronically and manually.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Organized work areas so that everything was easily accessible when needed.
  • Restocked shelves with new supplies of medications as needed.
  • Provided education materials about medications to patients upon request.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Received payment from customers and processed credit card transactions when necessary.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.

Dance Instructor/Front Desk Receptionist

Cache Dance Studios
The Bronx
05.2012 - 08.2014
  • Developed and implemented dance classes for students of all ages, levels and abilities.
  • Taught a variety of techniques including stretching, leaps, turns and jumps.
  • Encouraged creative expression through improvisation exercises.
  • Selected appropriate music for classes based on genre, speed and skill level required.
  • Collaborated with other instructors to develop lessons plans that meet the needs of each student's level of ability.
  • Planned special events such as recitals or competitions to showcase student work.
  • Assessed student strengths and weaknesses to determine areas needing improvement.
  • Created a safe environment where students can learn without fear of criticism or judgment.
  • Provided individual feedback on student performance to help them improve their skills.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Performed data entry into computer systems to maintain accurate records of customer information.

Education

High School Diploma -

Renaissance High School
The Bronx, NY
06-2012

Early Childhood Education

Kingsborough Community College
Brooklyn, NY

Skills

  • Cash handling expertise
  • Professional appearance
  • POS system operation
  • Store maintenance
  • Loss prevention awareness
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Friendly and outgoing
  • Time management
  • Customer assistance
  • Verbal and written communication
  • Money handling
  • Cash handling
  • Shelf stocking
  • Customer engagement
  • Phone etiquette
  • Data entry
  • Flexible schedule
  • Relationship building
  • Retail sales
  • Store opening and closing
  • Cash register operation
  • Product knowledge
  • Stocking and receiving
  • Retail store operations
  • Interpersonal and written communication
  • Stock replenishment
  • Conflict resolution
  • Truck unloading
  • Policy and procedure adherence
  • Display setup
  • Merchandise display
  • Choreography expertise
  • Positive reinforcement
  • Organization
  • Teaching techniques
  • Video editing
  • Classroom leadership
  • Injury prevention
  • Dance theory knowledge
  • Performance coaching
  • Individual instruction
  • Student mentoring
  • Competition preparation
  • Social media proficiency
  • Safety awareness
  • Stage management
  • Motivation strategies
  • Physical fitness
  • Music selection
  • Feedback delivery
  • Teaching strategies
  • Fundraising
  • Safety
  • Hip-hop choreography
  • Group dance instruction
  • Group teaching
  • Proper posture
  • Competition experience
  • Routine development
  • One-on-one teaching
  • Costume design
  • Clear communication
  • Creating choreography
  • Performance planning
  • Lesson planning
  • Dance background
  • Dance program development
  • Ballroom dance instruction
  • Confidentiality and HIPAA
  • Team collaboration
  • Problem-solving skills
  • Workflow optimization
  • Answering customer questions
  • Stage presence
  • Discipline
  • Choreography
  • Flexibility and agility
  • Effective communication
  • Stage performance
  • Improvisational skills
  • Emotional expression
  • Audience engagement
  • Choreography memorization
  • Dance instruction
  • Musicality awareness
  • Choreographed dance moves
  • Exemplary communication skills
  • Ballet
  • Physical conditioning
  • Contemporary dance
  • Ballet basics
  • Hip-hop foundations
  • Rhythmic precision
  • Partnering techniques
  • Latin dance styles
  • Modern dance
  • Routine planning
  • Balance and coordination
  • Dance technique development
  • Dedication and perseverance
  • Expressive and artistic

Hobbies and Interests

  • Dance
  • Music
  • Creative Writing
  • Crafting and DIY Projects
  • Interior Design
  • Fashion
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail.
  • I like trying new recipes and food trends.
  • Engaging in food photography and sharing culinary creations on social media.
  • I enjoy cooking for friends and family gatherings.
  • Enjoying the art of baking and pastry-making, experimenting with recipes.
  • Growing herbs, vegetables, or fruits in home gardens.
  • Learning new cooking techniques and expanding my culinary skills.
  • Enjoy experimenting with different ingredients and flavors in the kitchen.
  • Cooking
  • Baking
  • Fundraising Events
  • Volunteer Work
  • Dancing
  • Historical Exploration
  • I enjoy helping others and giving back to the community.
  • I like working with my hands and fixing things.
  • Personal Development and Self-Improvement
  • DIY and Home Improvement

Work Type

Full Time

Work Location

RemoteHybrid

Timeline

Sales Supervisor/Customer Service Cashier/Sales Associate

Designer Shoe Warehouse
03.2023 - 06.2025

Sales Supervisor Sales Floor Associate Cashier

Designer Shoe Warehouse
10.2019 - 06.2025

Pharmacy Technician/Cashier/drive Thru

Rite-Aid Pharmacy
12.2015 - 03.2016

Cook/Expo/Dishwasher/Catering Assistant

Buffalo Iron Works
10.2015 - 08.2016

Dance Instructor/Front Desk Receptionist

Cache Dance Studios
05.2012 - 08.2014

High School Diploma -

Renaissance High School

Early Childhood Education

Kingsborough Community College

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