Summary
Overview
Work History
Skills
Languages
Timeline
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Brenda Villavicencio Alvarado

Brenda Villavicencio Alvarado

Smyrna,GA

Summary

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated candidate with extensive experience providing support to animals. Skilled in monitoring animal vitals and meeting task deadlines. Highly organized and works well in team environments. Multitasking Veterinarian Assistant willing to work any shift and offering great work ethic with excellent job attendance. Animal lover with over 5 years of successfully assisting veterinarians in surgery and taking medical histories. Committed to learning new tasks and considered highly motivated employee.

Overview

8
8
years of professional experience

Work History

Administrator

Veterinary Care At Belmont
05.2019 - 10.2024
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Improved employee productivity with effective time management strategies for daily tasks.

Vet Assistant

Veterinary Care At Belmont
05.2019 - 10.2024
  • Improved patient care by assisting veterinarians with examinations and treatments.
  • Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
  • Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Assisted in diagnostic procedures such as radiographs, bloodwork analysis, and urine testing for comprehensive patient evaluations.
  • Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Contributed to accurate billing processes through meticulous documentation of services provided during each visit or procedure performed on patients.
  • Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
  • Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
  • Promoted a safe environment for both staff and patients by adhering to strict sanitation protocols in all work areas.
  • Collaborated effectively with other vet assistants to streamline daily operations within the clinic setting.
  • Boosted vaccination compliance rates by following up with clients to remind them of upcoming appointments and necessary booster shots.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Fostered positive relationships with clients through educational materials on preventive care measures for their pets'' wellbeing.
  • Provided thorough preoperative preparations for surgical cases including clipping fur from incision sites while maintaining animal comfort throughout the process.
  • Facilitated timely referrals to specialists by gathering relevant patient information and coordinating appointments when necessary.
  • Reduced recovery times by providing attentive nursing care to hospitalized animals under the supervision of the veterinary staff.
  • Streamlined appointment scheduling to maximize daily client visits and maintain a smooth workflow for the veterinary team.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Assisted senior staff with blood analyses and physical assessments.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Administered medications to animals in treatment and documented changes in condition.
  • Restrained animals for examination and treatment.
  • Followed safety protocols for handling animals.
  • Maintained clean and safe animal living areas.
  • Observed animals for signs of distress or illness.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Educated clients on post-surgical care and nutrition.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Kept detailed records of animal treatments and medications.
  • Prepared animals for surgical procedures.
  • Monitored vital signs and provided nursing care for animals.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Assisted veterinarians with euthanasia of animals.
  • Collected and processed samples for laboratory testing.
  • Cleaned, sterilized and maintained surgical instruments and equipment.
  • Translated for Spanish speaking clients .
  • Invoiced and took payments from clients.

Front Desk Receptionist

Comfort Inn Hotel
05.2016 - 07.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Cashier

Chipotle Grill
10.2017 - 10.2019
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.

Prep Cook

Chipotle Grill
10.2017 - 10.2019
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
  • Stocked inventory efficiently, enabling seamless transition between meal services.
  • Trained and assisted new kitchen staff members.
  • Prepared various types of cuisine, showcasing versatility and adaptability in the kitchen environment.
  • Optimized food prep sequence, significantly reducing customer wait times.
  • Played key role in special events catering, ensuring high-quality food production under pressure.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Managed opening and closing shift kitchen tasks.
  • Prepared and served various food items in fast-paced high profile environment.

Skills

  • Customer Service
  • Attention to Detail
  • Recordkeeping and File Management
  • Office Administration
  • Personable and Approachable
  • Team Collaboration
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Appointment Scheduling

Languages

Spanish
Full Professional

Timeline

Administrator

Veterinary Care At Belmont
05.2019 - 10.2024

Vet Assistant

Veterinary Care At Belmont
05.2019 - 10.2024

Cashier

Chipotle Grill
10.2017 - 10.2019

Prep Cook

Chipotle Grill
10.2017 - 10.2019

Front Desk Receptionist

Comfort Inn Hotel
05.2016 - 07.2017

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Brenda Villavicencio Alvarado